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arcserve-KB : P00001274 | Archiving 6.0 | Deployment || Arcserve UDP Archiving Show blank page when We click on Activate.

Last Update: 2018-05-22 11:55:29 UTC

Problem Summary:
1) When customer trying to activate UDP Archiving product, After click on Activate button, noticed a Blank page

2) When After activation user could not able to Update their mail-ID

Case-1:

i) Install Update-3

ii) Set time zone to Asia/Singapore or any other zone which not display the short time zone as "IST,GMT"

iii)Now try to activate the product

iv) Blank page will be noticed

Case-2:

i) After activation with all details filled , try to update the mail id

ii) Failed to update the mail-id

Products Affected:
Arcserve UDP Archiving, Affected release : 6.0.3

Product Installation Instructions:

Steps to apply the fix:
 
Works on top of UDP Archiving Version : v6.0.205  (Update-3)  
 
1.Copy the P00001274.tar.gz to the Appliance machine under /home/udp_admin/and extract with the command:
sudo tar -zxvf P00001274.tar.gz
2. change the permissions for the extracted files  using chmod -R 777 command.
   Ex: sudo chmod -R 777 P00001274.sh
       sudo chmod -R 777 P00001274.tar
 
3. Navigate to Root directory (cd  /)
4. Run the script “P00001274.sh”  as
   command:   sudo /home/udp_admin/P00001274.sh
 
Following are files affected with this patch:
 
a. /var/fas/www/controller/common/getlicense.php



Related Fix List:
Published Fix (P00001274 for product: Arcserve UDP Archiving release: 6.0.3) is available please contact arcserve support for the fix.

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