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arcserve-KB : [Solution] Collect BMR info failed in windows 2003 and XP

Last Update: 2018-05-30 07:11:56 UTC Problem Summary:
Will show active log when do backup job like "Collect Bare Metal Recovery information failed, this recovery point cannot be used to do Bare Metal Recovery."


Products Affected:
Arcserve UDP6.5 Update 3;

Product Installation Instructions:
1 stop agent service
2 replace patch file to Arcserve\Unified Data Protection\Engine\BIN\DRCore.dll for each platform
3 start agent service


Related Fix List:
Fix (P00001230 for product: Arcserve UDP release: 6.5 Update 3) is available please click here to download and apply.
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