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arcserve-KB : P00001189 | 17.5.1 | Image Backup fails with E11042

Last Update: 2018-04-09 16:41:11 UTC Problem Summary:
(1) Image Option
E11042 Image session <num> is incomplete and unusable

This message is recorded in activity log in the image backup, and the job fails.
This problem always happens on some particular machines.

(2) VMAgent (VMware, Hyper-V)
AE11049 Read from drive failed
AW0553 Unable to create sub-session metadata for the volume <name>.

These messages are recorded in activity log in the VMAgent backup with file level restore enabled, and the job fails.
This problem always happens on some particular machines if a volume has data located at 8TB or greater address.

(3) VMAgent
Backup job succeeds, but file level restore job fails for some particular files with the following errors :
AE0101 Invalid UTF stream id signature: <value>
AE11049 Read from drive failed 
AE11056 Error restoring file fragment. (Error=<value>, File=<pathname>)
AE0559 There was an error restoring at file level from the Image mode backup of the VM. (EC=102)


Products Affected:
Arcserve Backup17.5.1;

Product Installation Instructions:
(1) Unzip P00001189.zip
(2) Run P00001189.exe


Related Fix List:
Fix (P00001189 for product: Arcserve Backup release: 17.5.1) is available please click here to download and apply.
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