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arcserve-KB : UDP | Recover Vm fails with error "Access to resource settings on the host is restricted to the server that is managing it: <vCentre Name>"

Last Update: 2018-03-27 15:57:21 UTC
Problem: Unable to restore a VM on Esxi host that is managed by Vcenter. We get the below error when we try to restore the vCentre Vm to the any ESX Hosts which are managed by the vCentre Appliance VM.

Error Message:
Recover Vm fails with the error:
VM recovery job was unable to create the new virtual machine. The ESX/vCenter Server system reported the following error: 'Access to resource settings on the host is restricted to the server that is managing it: <vCentre Name>'

Environment:
arcserve UDP :  All versions of UDP 
Vmware Esxi version : 5.0 and above 

Cause:
Starting with ESXi 5.0, VMware has blocked the ability to restore virtual machines to ESX/ESXi hosts managed by vCenter Server. This is to ensure consistency between the information in the vCenter Server database and in the ESX/ESXi host's configuration and list of registered virtual machines.
 
Observation:
Observation from the Recover Vm log from the Proxy server located in the path X:\Program Files\Arcserve\Unified Data Protection\Engine\Logs [X: is the installation path of UDP]

CD2DOffhostESXMachine::CreateVM::pf_V2PNF_CreateVM() Access to resource settings on the host is restricted to the server that is managing it: 'Vcentre Name', messageCode 0.  {AFBackend.exe::AFRestoreDll.dll(3792.0)}
CreateVM fail  {AFBackend.exe::AFRestoreDll.dll(3792.0)}

Solution:
1. Connect to the ESX/ESXi host directly using the vSphere Client.
2.Go to Home > Inventory.
3.Select the host and click the Summary tab.
4. In the Host Management section, click Disassociate host from vCenter Server.

Note: This does not affect the other ESX/ESXi host's connectivity to vCenter Server. The ESX/ESXi host that is disassociated from vCenter Server will show as (not responding).
You can reconnect the host to vCenter Server by right clicking the ESX/ESXi host in vCenter Server and selecting Connect.

5.After the host is disconnected from the vCentre.
6. Perform a restore of the VM

For more information on Disconnecting the ESX Host from the Vcentre, please refer to the below VMware KB:

https://kb.vmware.com/s/article/2038838

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