arcserve-KB : [Solution] Job engine is crashing randomly due to that its throwing violation error even though customer has enough licenses.

Last Update: 2018-03-26 08:03:06 UTC

Problem Summary:

When performing the backup job, the job engine service was crashed and displayed the following error in the activity log:
Arcserve Backup protecting data -1TB
Information        SRVBACKUP              16.02.2018 11:41:15                        Arcserve Backup is protecting 14.768645 TB out of -1 
Message: License violation - Arcserve Backup does not have enough licenses. Apply additional license packs. JobNo: XX on Server: SRVBACKUP will be put on HOLD status.


Products Affected:
Arcserve Backup17.5.1;

Product Installation Instructions:

Run the P00001125.exe

Related Fix List:
Fix (P00001125 for product: Arcserve Backup release: 17.5.1) is available please click here to download and apply.

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