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arcserve-KB : UDP V6.5 U2 | The system boots into BCD error 0xC000014C after power loss

Last Update: 2018-03-20 03:17:31 UTC

Problem Summary:

When a system powers off unexpectedly (not a clean shut down) after UDP v6.5 update 2 backup job had run, there is a chance that the BCD file could be corrupted.
If this happens, the system will boot into an error.
The exact error says: "Your PC needs to be repaired. The Boot Configuration Data for your PC is missing or contains errors. File: \Boot\BCD Error code: 0xC000014C."

Resolution:

 

To prevent this from happening, apply UDP v6.5 Update 3. 

Update 3 is available via the built-in Auto-Update of the UDP Console. 
For systems isolated from the Internet, offline installers are available here: UDP 6.5 Update 3 download links.

Once the UDP Console is upgraded to v6.5 Update 3, please deploy out this update to all connected RPS and Agent nodes via the built in function:
            

 

Before v6.5 Update 3 was released, the fixes P00001097 and P00001123 were available, but these are now superseded by the Update 3 release and hence should no longer be used.

 

 

If the server did not have the fix, and encounters the boot / BCD problem, please recovery the server by following these steps:

  1. Boot into any WinPE environment. This could either be the UDP Bare Metal Recovery boot media, or any Windows installation media with the "Repair my PC" option.

  2. Mount the Boot partition using the “diskpart” command. For that, you will have to find the correct partition / volume. The “Info” value of the Boot partition is “System”. 
  • For UEFI system:
    1097a.jpg
  • For BIOS system:
    1097b.jpg

    Once the boot partition or volume is selected, the diskpart command to mount it is
          "assign letter=T"
    ... using T as an example, though the letter could be any drive letter not yet in use.
  1. Run "chkdsk /f " against the mounted volume; for example "chkdsk /f T:".
    Note: compared to a chkdsk on a large data volume, this step will be very quick (less than 5 seconds). This is normal, because the System volume is tiny in comparison.

  2. Reboot the server to confirm that everything is back to normal. Remember that the BCD problem had been caused by an unexpected power off without a clean shut down, so some startup routines will do additional checking and will take longer than after a clean reboot.

  3. Apply the fix P00001097 after recovering the server and then run a new full or incremental backup job to prevent this particular BCD error from occurring in the future.



Products Affected:
Arcserve UDP v6.5 Update 2 - when installed on Windows 10 or Windows 2012 / 2012 R2

 

Products Not Affected:

  • UDP v6.5 update 3 is not affected, as it was released to distribute P00001097 and P00001123.
  • UDP v6.5 update 1 or any earlier UDP versions are not affected.
  • UDP v6.5 update 2 when installed on other Windows variants is not affected.
  • VM's that are backed up via UDP's agentless host-based backup plans are not affected.


Product Installation Instructions:

Apply UDP v6.5 update 3.

Previous instructions for P00001097 and P00001123 :
1. Make sure there is no running job
2. Run P00001097.exe or P00001123.exe to apply the fix
3. Submit a backup job, either full backup or incremental backup.

 

Important Notes:

  • An updated version of the patch P00001097 is available to download since Feb 7th 2018 for a machine with the BIOS firmware. If this new version is installed, then the patch P00001123 is not required to be applied.
    • If the earlier version of the patch was installed, please install the patch P00001123. The updated P00001097 can identified by checking the properties of of the file P00001097.exe.  
    • Select the downloaded P00001097.exe - Right click -->  "Properties->Digital Signatures" of the P00001097.exe file is 7th February 2018. ( the time might vary depending on your system clock)
    •   


Related Fix List:

Best Fix Release UDP v6.5 Update 3: UDP 6.5 Update 3 download links.

Old Fix (P00001097 - only for UDP 6.5 Update 2) is available please click here to download and apply. 2018-03-05: P00001097 was superseded by Update 3.

Old Fix (P00001123 - only for UDP 6.5 Update 2) is available please click here to download and apply. 2018-03-05: P00001123 was superseded by Update 3.

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