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arcserve-KB : ASBU || After backup or merge, no folders or files are displayed in the restore manager "Restore by Tree" and "Restore by Session", though no errors are recor

Last Update: 2016-12-13 10:33:52 UTC

Problem:
After backup or merge, no folders or files are displayed in the restore manager Restore by Tree 
and Restore by Session  , though no errors are recorded in the log files.

This problem happens when there are a very huge amount of files and/or directories to be merged to the database (roughly greater than 5 million).

Solution:
This problem happens due to the limitation of the catalog merge utility mergecat.exe.

Please use the following ways to restore from the backup media :
- Restore by Media with the Filter feature to specify what to restore
- The "ca_restore.exe" command line utility with "source" option to specify what to restore

The limitation is related the memory allocation to mergecat.exe which is 2GB memory in comparison to the amount of files and/or directories to be merged to the database .

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