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arcserve-KB : Arcserve Database | Encryption module initialization failed

Last Update: 2016-11-17 17:28:22 UTC
 
Error Message:

' The Database Engine failed to initialize the CA ARCserve Backup Database internal encryption module'.
 
Environment:
Product:
Arcserve Backup 16.5 SP1
Microsoft Windows Server 2012 R2 Standard
Arcserve Database: MS SQL(SQL 2014)


Description:
 
During the installation of Arcserve backup if selected Microsoft SQL 2014 to configure Arcserve database, installation will complete fine however when we try logging into Arcserve manager we get a below  popup  asking to enter the password.
 



 
Entering the Caroot password which was set  during installation will not work. 

On Clicking  the cancel Button will be able to access Arcserve manager,  however will not be able to find User Roles under Arcserve manager>>Quick Start>>Administration>>user Profiles

Resolution:

We need Sysadmin role assigned to NT Authority/System  The below steps will help in configuring the  same.

Login into SQL management studio, Select  Security, Expand  Logins under that high light NT Authority / System, Right Click select Properties, under  Server Roles add Sysadmin role and .Click on 'Ok' Button to save the setting.




Then open the Arcserve backup manager and will be able to use the application.


 

 

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