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arcserve-KB : UDP | Cannot communicate with Arcserve UDP Console to check for license. The cached license is being used but it will expire

Last Update: 2016-11-17 17:22:01 UTC
Environment:


This article applies for the following versions of Arcserve UDP
Arcserve UDP 6.0


Description:
Agent based backup - UDP agent service on agent server tries to communicate with UDP console to check for License. But it gets timed out after sometime and gives error.

Error Message:
Cannot communicate with Arcserve UDP Console to check for license. The cached license is being used but it will expire at MM/DD/YYYY.

Cause:
When agent service on agent server tries to communicate with UDP console to check for License , it gets timed out because of the low CPU or less MEMORY or both on UDP console server. We must check if minimum system requirements are met for UDP console and RPS server.



Windows System Requirements
The minimum system requirements are:
· CPU:
· Arcserve UDP Console: 1 GHz or higher processor recommended
· Arcserve UDP RPS Server: 4 logical CPUs with a 2.7 GHz or faster processor recommended
· Arcserve UDP Agent (Windows): 1 GHz or faster processor recommended
· RAM:
· Arcserve UDP Console: 8 GB or more recommended
· Arcserve UDP RPS Server: 8 GB or more recommended
· Arcserve UDP Agent (Windows): 1 GB or more recommended

Refer : http://documentation.arcserve.com/Arcserve-UDP/Available/V6/ENU/Bookshelf_Files/HTML/Release%20Notes/udp_rn_win_system_rqmts.html
** Web service Log (Agent server) **

2016-07-20 12:00:12,134 [pool-4-thread-8] - [INFO] JobMonitorThread.startMonitor - Start backup job monitor.
2016-07-20 12:00:12,384 [pool-2-thread-115] - [INFO] SettingsService.checkOldRps - RPS: nowavg.brookwood.norwalk-ontario.k12.wi.us (6.0), Agent: nowdc1 (6.0)
2016-07-20 12:00:12,384 [pool-2-thread-115] - [INFO] BaseBackupJob.checkRPS4Backup - Check Rps for backup end
2016-07-20 12:00:19,602 [D2DCallbackStartThread] - [INFO] LicenseUtils.checkCentralLicenseFromEdge - checkCentrialLicenseFromEdge:[hostName: nowdc1, hostUuid: 69c504b1-cd17-4a39-adfb-fb0d33cc8b37, serverName: nowdc1, serverUuid: 69c504b1-cd17-4a39-adfb-fb0d33cc8b37, socketCount: 1, jobId: 2383, jobType: JOBTYPE_BACKUP_DEST_RPS] required_feature: 72
2016-07-20 12:00:33,915 [AgtSched_Worker-3] - [INFO] MountMonitorJob.execute - VDDismountResBrsVols---reVal is:0
2016-07-20 12:03:19,602 [D2DCallbackStartThread] - [INFO] LicenseUtils.checkCentralLicenseFromEdge - Check centrial License From Edge failed. Internal error occurs in Edge side. Fail to Fetch license from Edge:java.net.SocketTimeoutException: Read timed out
javax.xml.ws.WebServiceException: java.net.SocketTimeoutException: Read timed out
at com.sun.xml.ws.transport.http.client.HttpClientTransport.readResponseCodeAndMessage(HttpClientTransport.java:210)
Regard

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