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arcserve-KB : ASBU | Arcserve Backup Manager will not start

Last Update: 2016-11-17 17:42:30 UTC
Arcserve Backup Release 16.5
Problem : Unable to login to Arcserve Backup manager.

Error Message : The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail.

When trying to login to Arcserve manager some time the following error message is seen below:-

in the windows event log the following message is recorded

Log Name         Application
Source              SideBySide
Event ID:           33
Task Category :None
Level      :         Error
Keywords:        Classic
Description :
Activation context generation failed for 'C:\Program Files (x86)\CA\ARCserve Backup\ARCserveMgr.exe'. Dependent Assembly Microsoft.VC80.MFC,processorArchitecture='x86',publicKeyToken='1fc8b3b9a1e18e3b',type='win32',version='8.0.50727.4053' could not be found. Please use sxstrace.exe for detailed diagnosis.

In Services.msc all the Arcserve servcies status will be shown as stopped.

Please check if you have any other applications dependent on older versions Microsoft Visual C++ Redistributable before you implement this solution.

Under the Program and Features if there are multiple installations of Microsoft Visual C++ (ex version 2005 / 2008 /2010) seen then uninstall all the installed  versions of  Microsoft Visual C++ .

Run the setup.exe using the Arcserve Backup r16.5 installation files and cancel it after it finishes the prerequisite Microsoft Visual C++  installation. This shall install Microsoft Visual C++ required by Arcserve Manager.

After that restart the services of Arcserve backup (run cstop.bat & cstart.bat) and will be able to open the Arcserve Backup manager successfully.
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