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arcserve-KB : Arcserve UDP | Bucket region is not populated when backed up to Amazon S3 when the Bucket Region is Ireland

Last Update: 2017-04-13 13:12:45 UTC
When a backup to cloud is made and the storage service is from Amazon S3 and the Bucket region is Ireland, and we try to access the stored data from a different node than the one which was backed up, we will be unable to proceed to browse because the bucket region will not get populated.


Arcserve is aware of this problem and a Workaround for customers. Please find it more details below. A permanent fix will be available in our upcoming release. Please note this problem is observed only for Bucket Region Ireland.
Please select “Amazon -Compatible” from the storage service list as shown below. And provide the Ireland Endpoint as “s3-eu-west-1.amazonaws.com”. Then proceed with the access details and select the respective bucket and perform the restore.

This will allow you to be able to restore without a problem.

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