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arcserve-KB : P00000507 | 16.5 SP1 | VSS E3583 license message in backup job

Last Update: 2016-09-06 11:49:06 UTC Problem Summary:
E3583 VSS option does not have trial period. Please get a licenses for <name> for machine <name>

Backup jobs try to use VSS regardless to the UseVSS global option setting, and fail with this message.

Note:
Even after applying this fix, VSS is used for the system volume by default. 
If user wants to take a risk and avoid using VSS for system volume, please create and set this registry value to 0. 
Key : HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates
           \CA ARCserve Backup\ClientAgent\Parameters
Value Name (DWORD) : UseVssForSystemVolume
Value : 0  (default is 1 )


Products Affected:
Arcserve Backup. Affected release :16.5.1;

Product Installation Instructions:
(1) Unzip P00000507.zip
(2) Run P00000507.exe


Related Fix List:
Fix (P00000507 for product: Arcserve Backup release: 16.5.1) is available please click here to download and apply.
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