arcserve-KB : Arcserve Cloud | Restore from Arcserve Cloud using File zilla by mounting the recovery point to a folder on cloud server

Last Update: 2018-02-12 09:44:47 UTC
This Article explains how to perform restore from Arcserve Cloud using File Zilla by mounting the recovery point to a folder on cloud server

Arcserve Cloud


Steps to restore data from cloud :-
  • Connect to UDP agent on cloud server from any browser
  • Select Mount recovery point 
  • Click on Change, select Recovery point server and enter details of Recovery point server setting 
  • Hostname (ar-cloudserver) username ( clouduser ) and password port should be 8014 by default, select Protocol https and click on refresh .Now you can see the data-store name if there are multiple data-store present drop option can be selected.

  • Select the data-store and the server. 
  • Select the server node and volume which needs to be mounted.
  • Select ok
  • In Mount recovery point to volume or path ( as showing in below screenshot )
  • Select Mount to the following path ( Path must be an empty NTFS or ReFS folder ): 
  • Click on Browse 
  • Now you should be able to C,X,Y from cloud server. 
  • Create a new folder by name Restore Mount under X:\

  • Enter backup encryption or protection password if it is configured or else select ok 
  • By doing this we are mounting the recovery point to a folder on X:\Restore Mount

To access this from remote location we need a sftp tool ( filezilla can be used ).
Download link :

Open filezilla console - Goto file and select new site manager
In host enter : ( FQDN )
Port: 37037
Protocol: Drop down and select protocol as ( Sftp -SSH File Transfer Protocol)
Logon Type : Ask for password

Note: Please don’t upload any data from your local machine while using SFTP and dont delete any data from remote site.

After the copy is complete make sure you dismount the recovery point to continue replication job for that node.

The screenshot are edited for security reasons.
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