KB labels


Ticket Product Version

Ticket Category

Ticket Assignee


Hot Fixes
Your Arcserve Support User Profile
First Name:
Last Name:
email:
Phone:
Company:*
Customer Type:
Language:

Country:
Region:

Time zone:
Follow

arcserve-KB : UDP | Windows Agent || Schedule Backup job fail and makejob runs successful

Last Update: 2016-11-23 11:46:21 UTC
Problem:  Schedule Backup job failed.

Warning: A makeup job is scheduled at xxxxxxxx for previous failed backup job [jobID=xx].

Environment Details
Arcserve UDP  5.0 update 4.  OS : Windows 2008

Description:

In  a situation were the schedule backup job fails and submits a make job, that make job runs successfully without any error

Looking at the  Backup-xxxxx-xxxxx-xxxxx.log
==============================

0X800703fa] [ERR] [vsswrapper::CVssBackupMgr::InitializeSnapshotMgmtInterface] Failed to CoCreateInstance for VssSnapshotMgmt.(EC=[0x800703fa])   {AFBackend.exe::VSSWrapperDll.dll(1897.1086)}

0X80042302] [ERR] [Fn: vsswrapper::CVssBackupMgr::Initialize][Err: 0x80042302][Msg: [m_pVssBackupComponent->InitializeForBackup()] <Unknown error code: 0x80042302>].   {AFBackend.exe::VSSWrapperDll.dll(1897.1086)}

0X80042302] [ERR] [vsswrapper::CVssBackupMgr::Initialize] Initialize backup manager error: [m_pVssBackupComponent->InitializeForBackup()] <Unknown error code: 0x80042302>.   {AFBackend.exe::VSSWrapperDll.dll(1897.1086)}

Looking at Application event log
====================
Date & Time  : xx/xx/xxxx  xx:xx:xx PM
Source :  VSS
Event ID :  13
Description  : Volume Shadow Copy Service information: The COM Server with CLSID {573bdf38-df23-427f-acb8-a67abd702698} and name VssModuleKeeper cannot be started. [0x800703fa, Illegal operation attempted on a registry key that has been marked for deletion.

Application event log
Date & Time  : xx/xx/xxxx  xx:xx:xx PM
Source :  VSS
Event ID :  13
Description  : 
Volume Shadow Copy Service information: The COM Server with CLSID {f5078f32-c551-11d3-89b9-0000f81fe221} and name MSXML30 cannot be started. [0x800703fa, Illegal operation attempted on a registry key that has been marked for deletion.

Application event log
Date & Time  : xx/xx/xxxx xx:xx:xx PM
Source :  VSS
Event ID :  8193
Description   : Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance.  hr = 0x800703fa, Illegal operation attempted on a registry key that has been marked for deletion..
Solution:

Logon to the UDP console machine and run the following command

  • Open the Group Policy editor (Gpedit.msc) .
  • Open the UserProfiles folder in the following path:
    •       Computer Configuration > Administrative Templates > System > UserProfiles
  • Locate the 'Do not forcefully unload the user registry at user logoff 'setting.
  • Change the setting to Enabled.

After that we will see the schedule backup job runs successfully
Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

Comments