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arcserve-KB : Arcserve UDP : Job stuck "Initial Job is pending"

Last Update: 2017-06-28 22:12:52 UTC
Environment:

UDUP v5, v6
OS NameMicrosoft Windows Server 2012 R2 Datacenter // vm//x64

Warning Message:

On one agent node we see the status as 'Initial Job is pending'
 
Log Analysis:
backup***.log

[2016/04/15 16:14:46:965   00   04124   03580   0X00000001] FlashSqlite3::PrepareStatement: preparestmt failed : no such table: job_history   {AFBackend.exe::FlashDBAPI.dll(3792.0)}
[2016/04/15 16:14:46:965   00   04124   03580   0X00000001] CJobHistoryDB::GetJobHistory: failed   {AFBackend.exe::FlashDBAPI.dll(3792.0)}
[2016/04/15 16:14:46:965   00   04124   03580   0X00000001] [JobHistory] ACTLOGUTILS::get_job_history_from_db: Failed to get history of job: 10 product: D2D   {AFBackend.exe::Log.dll(3792.0)}
[2016/04/15 16:14:46:965   00   04124   03580   0X00000001] FlashSqlite3::PrepareStatement: preparestmt failed : no such table: view_actlog_job_full   {AFBackend.exe::FlashDBAPI.dll(3792.0)}
[2016/04/15 16:14:46:965   00   04124   03580   0X00000001] CActLogDB::PrepareActivityLog: failed   {AFBackend.exe::FlashDBAPI.dll(3792.0)}
[2016/04/15 16:14:46:965   00   04124   03580   0X00000001] CActLogDB::InsertActivityLog: failed   {AFBackend.exe::FlashDBAPI.dll(3792.0)}
[2016/04/15 16:14:46:965   00   04124   03580   0X00000001] [ActivityLog] ACTLOGUTILS::write_log_2_db: Failed to write activity log to DB for product: D2D   {AFBackend.exe::Log.dll(3792.0)}
[2016/04/15 16:14:46:981   02   04124   03580             ] Backup failed!!!   {AFBackend.exe::AFBackupAgent.dll(3792.0)}
Solution:
In the above use case you will not able to see any recent events from console and anything in view logs, Even though backup seem to be working fine but Status shows initial job is pending, Please use the below command to create DB

Use the below command to create DB on the agent node

C:\Program Files\Arcserve\Unified Data Protection\Management\BIN>cmdutil.exe /db /create

After doing this we are able to see the logs now and same has been updated in the console
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Comments

  • Avatar
    DAVID FEATHERSTON

    What a terrible solution...

  • Avatar
    DAVID FEATHERSTON

    Do Better