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arcserve-KB : P00000397 |UDP 6.0| When running the host based agentless backup for VMware VMs using the hardware snapshot, the backup job might fail to use the hardware snapshot for the VMDK disks that resides on a NetApp FC datastore

Last Update: 2016-11-23 11:45:07 UTC Problem Summary:
You will see the below error logs in VMWareManager.log 

2016-04-25 15:35:31,319 16780 [DEBUG] V2P_Export.getDataStoreDetails - Getting DS Info info for S01B-A1V02-L08-RDP
2016-04-25 15:35:31,397 16780 [ERROR] Vim25BrowseManager.getDataStoreDetails - Data store S01B-A1V02-L08-RDP is of type VMFS
2016-04-25 15:35:31,569 16780 [ERROR] Vim25BrowseManager.getDataStoreDetails - Data store S01B-A1V02-L08-RDP is marked as external storage.
2016-04-25 15:35:31,569 16780 [ERROR] V2P_Export.getDataStoreDetails - Exception occured while getting ds list
2016-04-25 15:35:31,569 16780 [ERROR] V2P_Export.getDataStoreDetails - java.lang.String.substring(Unknown Source)
com.ca.arcflash.ha.vmwaremanager.Vim25BrowseManager.getDataStoreDetails(Vim25BrowseManager.java:3683)
com.ca.arcflash.ha.vmwaremanager.Vim25BrowseManager.getDataStoreDetails(Vim25BrowseManager.java:3468)
com.ca.arcflash.ha.vmwaremanager.CAVMwareVirtualInfrastructureManager.getDataStoreDetails(CAVMwareVirtualInfrastructureManager.java:4190)
com.ca.arcflash.ha.vmwaremanager.V2P_Export.getDataStoreDetails(V2P_Export.java:4953)


Products Affected:
Arcserve UDP6.0 update 1;

Product Installation Instructions:
Perform the following steps on the proxy machine:
1.            Make sure that no jobs are running.
2.            Rename the existing binary VmwareManager.jar  in C:\Program Files\Arcserve\Unified Data Protection\Engine\BIN to VmwareManager.jar.org 
3.            Rename the attached binary VmwareManager.jar.rename to VmwareManager.jar
4.            Copy it to C:\Program Files\Arcserve\Unified Data Protection\Engine\BIN


Related Fix List:
Fix (P00000397 for product: Arcserve UDP release: 6.0 update 1) is available please click here to download and apply.
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