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arcserve-KB : FAQ on D2D \ CPM Email Alerts.

Last Update: 2016-04-11 11:46:16 UTC

 

How to determine the node that would send the email alerts?

1) Which node would send test email alert while testing alerts from the “Configure Email and Alert Settings” tab on the Central Protection Manager Console?
Ans:- Central Protection Manager node would send the email alert.

 

2) Which node would send test email alert while testing alerts from the “Policy->Preferences->Specify Email Alerts” tab on the Central Protection Manager Console?
Ans:- Central Protection Manager node would send the email alert.

 

 

3) Backup, Catalog, File Copy, Restore, Copy Recovery Point or Merge job for a Arcserve D2D Node.

a) Which node would send email alerts when the D2D Node is managed by CPM?

Ans:- D2D Node would send the email alerts.

b) Which node would send email alerts when it is a Stand Alone version of D2D?

Ans:- D2D Node would send the email alerts.

 

 

4) Backup, Catalog, File Copy, Restore, Copy Recovery Point or Merge job for a Central Host Based VM Backup.

a) Which node would send email alerts for the jobs?

Ans:- D2D Proxy Server would send the email alerts.

Which log should be referred while troubleshooting alert issues?

Ans:- a) If it is on the Central Protection Manager Server, refer the ArcApp.Log under the C:\Program Files\CA\ARCserve Central Applications\Logs folder.

b) If it is on the D2D Node, refer the WebService.Log under the C:\Program Files\CA\ARCserve D2D\Logs folder.
(For detailed logging, enable the Web Service in Debug.)

 

 

 

How to troubleshoot SMTP related errors?

Ans:- When there are SMTP related errors in the WebService Log; use Telnet to test SMTP communication. The following Microsoft Technet Article would help in testing SMTP Communication,

https://technet.microsoft.com/en-us/library/bb123686(v=exchg.150).aspx

 

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