arcserve-KB : How to update arcserve D2D agent installation managed by Central Application

Last Update: 2016-11-23 10:31:42 UTC


After installing/upgrading from Arcserve D2D r16.5 Base or GA version to Arcserve D2D r16.5 Update 2 the “Arcserve D2D Webservice” is not able to start anymore even after a manual reboot.


This problem happen under the following condition:

1. Arcserve D2D r16.5 GA Installations which are managed by Arcserve Central Application Management (CPM) 16.5 GA versions .
    Those Arcserve D2D 16.5 GA Installations encounter the problem after update to Update 2.
    In such cases Arcserve Central Application GA (CPM) was not updated to Update 2 before doing the upgrade to the Arcserve D2D r16.5 agents.



1. Upgrade Arcserve Central Application Management to Update 2 first.

Note: CPM 16.5 Update 2 is backward compatible with D2D 16.5 GA versions installed on the clients.

2. Degenerate the D2D 16.5 GA clients from CPM 16.5 GA before upgrading to Update 2

Important: please be aware that CPM 16.5 GA is not managing D2D 16.5 Update 2 clients. Doing this step insist that you plan to update CPM to Update 2 too.
                 you should only do this step when CPM cannot be updated at this point of time.

3. When the problem already happened:
    - uninstall the product completely
    - install Arcserve D2D 16.5 GA version and reboot
    - install Update 2 
Be aware that a reboot is necessary for Update 2 under different conditions (open files while setup or D2D driver installation)


More Information:

Arcserve D2D r16.5 GA Installations which are standalone or managed by Central Application Management (CPM) 16.5 Update 2 already do NOT encounter the problem!

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