arcserve-KB : P00000229 | 16.5 SP1 | E3392 with caagstart.exe crash in UDP light integration backup

Last Update: 2015-12-30 12:52:46 UTC

Problem Summary:

E3392 Backup server TCP reconnection timeout.  (AGENT=<machine>, Network

In the UDP/D2D light integration backup job, this message is recorded in the activity log, and the backup job fails.  
Application event log usually shows caagstart.exe process crashed at 30 minutes before the E3392 message.
Typically, one of the following messages is recorded at the bottom line in the
client agent job log :  
"UnivSendNoBufferingDataD2D: dwBlockSize is 65536,
dwBytesToRead = 65536."  
"Send EOS OK" 
 or  "R5::UnivSendNoBufferingDataD2D: Finishes Writing the D2D file !!!!"    
This problem was frequently observed after upgrading UDP v5 to update4.

Products Affected:
Arcserve Backup . Affected release :16.5.1;

Product Installation Instructions:

This fix requires r16.5sp1 + RO70938 + RO75131
(1) Unzip
(2) Run P00000229.exe

Related Fix List:
Fix (P00000229 for product: Arcserve Backup release: 16.5.1) is available please download

Click here to download this patch.

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