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arcserve-KB : Backup job gets hung intermittently while trying to collect DR Information.

Last Update: 2016-11-23 11:48:52 UTC
Problem:

Backup job gets hung intermittently while trying to collect DR Information.

Environment:

Microsoft Windows Server 2008 R2 Standard \ SP1

Arcserve D2D r16.5 \ Update 1

Log Analysis

Backup-20141117-220001-029-59.log

2014-11-17 22:11:52:276 3440 4880 The replication completed.

2014-11-17 22:11:52:283 3440 4880 Backup finished!!

2014-11-17 22:11:52:449 3440 4880 Update volume size in backupinfo.xml. (EC=[00000000], Path=[\cwf-pdc\G\CA Backup\CWF-APP\VStore\S0000000011\BackupInfo.XML])

2014-11-17 22:11:52:540 3440 4880 Start FlashDRCollectInfo...

Cause:

When enumerating SCSI devices, the Virtual SCSI adapter from Magic Disc (A virtual DVD/CD software) caused the freeze.

Solution:

· Eject all virtual disks connected using Magic Disc and try to run a backup.

· Check if there are any updates or upgrades available for Magic Disc.

· If the backup still hangs, then try to uninstall Magic Disc and then try to run the backup.

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