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arcserve-KB : P00000108 : 16.5 SP1 : [Solution] DR fails to read data from IBM USB3 RDX device

Last Update: 2016-02-18 07:03:15 UTC

Problem Summary:

DR always fails when trying to read data, and the following messages are recorded in PEDRMain.log : 
TSIFindGroupOpen return=1722
TSIEnumTapeName return=1722

This problem is observed when IBM USB3 RDX device is used.

Note:
Please create new PEDR ISO image after applying this fix, and use it for DR to resolve the problem.



Products Affected:
Arcserve Backup . Affected release :16.5.1;

Product Installation Instructions:

This fix requires r16.5sp1 is applied.
(1) Unzip P00000108.zip
(2) Run P00000108.exe
(3) Create new PEDR ISO image using the bootkit wizard.
(4) Run DR



Related Fix List:
Fix (P00000108 for product: Arcserve Backup release: 16.5.1) is available please download

Click here to download this patch.

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