arcserve-KB : P00000108 : 16.5 SP1 : [Solution] DR fails to read data from IBM USB3 RDX device

Last Update: 2016-02-18 07:03:15 UTC

Problem Summary:

DR always fails when trying to read data, and the following messages are recorded in PEDRMain.log : 
TSIFindGroupOpen return=1722
TSIEnumTapeName return=1722

This problem is observed when IBM USB3 RDX device is used.

Please create new PEDR ISO image after applying this fix, and use it for DR to resolve the problem.

Products Affected:
Arcserve Backup . Affected release :16.5.1;

Product Installation Instructions:

This fix requires r16.5sp1 is applied.
(1) Unzip
(2) Run P00000108.exe
(3) Create new PEDR ISO image using the bootkit wizard.
(4) Run DR

Related Fix List:
Fix (P00000108 for product: Arcserve Backup release: 16.5.1) is available please download

Click here to download this patch.

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