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arcserve-KB : UDP | Arcserve UDP Agent service | UDP agent service starts and stops within few seconds.

Last Update: 2016-11-23 11:39:23 UTC
Description:
Arcserve UDP Agent service starts and stops within few seconds.This issue mostly happens if the port is used by some other appliance.

Environment:
Arcserve UDP 5.0 update 4


Logs to review:
  • On UDP agent server review casad2dwebsvc-stderr.xxxx-xx-xx.log
  • Path to access log file C:\Program Files\CA\arcserve Unified Data Protection\Engine\TOMCAT\logs
casad2dwebsvc-stderr.2015-11-17.log :

Nov 17, 2015 11:24:44 AM org.apache.catalina.core.StandardServer await
SEVERE: StandardServer.await: create[localhost:18005]: 
java.net.BindException: Address already in use: JVM_Bind
at java.net.DualStackPlainSocketImpl.bind0(Native Method)
at java.net.DualStackPlainSocketImpl.socketBind(Unknown Source)
at java.net.AbstractPlainSocketImpl.bind(Unknown Source)
at java.net.PlainSocketImpl.bind(Unknown Source)
at java.net.ServerSocket.bind(Unknown Source)
at java.net.ServerSocket.<init>(Unknown Source)
at org.apache.catalina.core.StandardServer.await(StandardServer.java:427)

Findings :

Nov 17, 2015 11:24:44 AM org.apache.catalina.core.StandardServer await
SEVERE: StandardServer.await: create[localhost:18005]:
java.net.BindException: Address already in use: JVM_Bind

  • From above entry we see that the port 18005 already in use.
Solution:
  • Change the port from 18005 to 18006
Steps to change port.

1. Access C:\Program Files\CA\arcserve Unified Data Protection\Engine\TOMCAT\conf  on UDP agent server.
2. Search for server.xml file
3. Right and select edit. Open it in a notepad and change 18005 to 18006.
4. Start UDP agent service and then access the UDP agent console.



More Information:
Reference link :

http://documentation.arcserve.com/Arcserve-UDP/Available/V5/ENU/Bookshelf_Files/HTML/Solutions%20Guide/index.htm?toc.htm?caudp_comm_ports.htm

Port : 18005
Listening process :  Arcserve.CommunicationFoundation.WindowsService.exe
Description : To shutdown Tomcat used by the UDP server or Agent.
 
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