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arcserve-KB : UDP | Agentless | Backup fails: Failed to create VSS shadow copy for the VM on the Hyper-V host machine (Linux VM)

Last Update: 2015-12-16 12:16:59 UTC
Description:
Agentless Backup of a Linux VM on MS Hyper V fails with error:


Error Message:

Activity.log

AE0603 SV000072 09/07/2015 22:11:25 2850 13 Failed to create VSS shadow copy for the VM on the Hyper-V host machine. (Hyper-V Host Machine=SV00HV08, VM=SV040030)

Symptom:
From the Hyper-V worker log we see the following error

Error 10/07/2015 14:59:59
Microsoft-Windows-Hyper-V-Worker 3280 None 'SV040030' could not initiate a
checkpoint operation: Unspecified error (0x80004005). (Virtual machine ID
F3B39F35-A1E6-4A9B-9D53-AB7FD847B5F0)

Informed this is related to the VM and checked if customer could involve MS. Customer requested me to do this.

Solution:
Analysis/Resolution:
From the Integration Services of this VM, the Backup (Volume Checkpoint) is unchecked.


Once this is done the backups of the Linux VMs are successful.

Note: This is only a workaround since doing this change would render the backup as application inconsistent. Customer would further internally on this checkpoint error from the Hyper-V worker log.

 
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