arcserve-KB : UDP | Agentless | Backup fails: Failed to create VSS shadow copy for the VM on the Hyper-V host machine (Linux VM)

Last Update: 2015-12-16 12:16:59 UTC
Agentless Backup of a Linux VM on MS Hyper V fails with error:

Error Message:


AE0603 SV000072 09/07/2015 22:11:25 2850 13 Failed to create VSS shadow copy for the VM on the Hyper-V host machine. (Hyper-V Host Machine=SV00HV08, VM=SV040030)

From the Hyper-V worker log we see the following error

Error 10/07/2015 14:59:59
Microsoft-Windows-Hyper-V-Worker 3280 None 'SV040030' could not initiate a
checkpoint operation: Unspecified error (0x80004005). (Virtual machine ID

Informed this is related to the VM and checked if customer could involve MS. Customer requested me to do this.

From the Integration Services of this VM, the Backup (Volume Checkpoint) is unchecked.

Once this is done the backups of the Linux VMs are successful.

Note: This is only a workaround since doing this change would render the backup as application inconsistent. Customer would further internally on this checkpoint error from the Hyper-V worker log.

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