arcserve-KB : P00000063 :16.5 sp1: [Solution] Image backup job failed on Windows 2012

Last Update: 2015-10-29 08:06:20 UTC

Problem Summary:

Run image option backup job of a volume on windows 2012 OS, 
the process carunjob.exe crashes and Backup fails with error E3987, the following error will be showed in system event log.

Type: Error
Source: Application Error
Category: Application Crash Event
Event ID: 1000
Description : Faulting application CARUNJOB.EXE, version 16.5.7222.1, time stamp 0x536a7e8c, faulting module imgw2k.dll

Products Affected:
Arcserve Backup . Affected release :16.5;

Product Installation Instructions:

This fix require ARCServe Backup 16.5 sp1 to be installed.
The following patches must be applied before install this fix:

1. Unzip

2. Launch P00000063.exe

Related Fix List:
Fix (P00000063 for product: Arcserve Backup release: 16.5) is available for download

Click here to download this patch.

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