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arcserve-KB : RI45417 :16.0 Central APPS: HOST-BASED VM BACKUP JOBS FAIL AND EVENT 1530 LOGGED

Last Update: 2015-05-14 15:15:19 UTC

Solutions Details
Operating System:    WIN2008 Solution No:    1
Confirmed Date:    05/03/2012 Updated Date:    05/26/2012
Component:    ARCSRV CENTRAL HOST-BASED VM BACKUP-ARCCVM Release:     16.0
Fix:    RI45417 Hyper:    No
Distribution Code:    AVAILABLE     

 

Problem Description
Title: HOST-BASED VM BACKUP JOBS FAIL AND EVENT 1530 LOGGED
Description:
 ARCserve Central Host-Based VM Backup Jobs Fail and Event 1530 is Logged i
 n the Event Log
 
 Symptom:
 
 ARCserve Central Host-Based VM Backup jobs fail. Event
 1530 is logged in the Application Event log on the backup
 proxy system.
 
 Environment/Steps to Reproduce:
 
  * Microsoft SQL Server or Microsoft Exchange Server is
  installed on the virtual machine.
 
  * The user logs in to or is already logged in to the CA
  ARCserve Central Host-Based VM Backup proxy server using
  the Administrator account or an account that is a member of
  the Administrators group.
 
  * After the backup job starts, the user logs out of the proxy
  server.
 
  * The backup job fails. Event 1530 is logged in the
  Application Event log.
 
  Warning ... Microsoft-Windows-User Profiles Service 1530 None Windows d
 etected your registry file is still in use by other applications or services.
  The file will be unloaded now. The applications or services that hold your r
 egistry file may not function properly afterwards.
 
 Cause:
 
 Windows Server 2008 contains a User Profile Service that
 unloads user profiles when users log out of the computer.
 As a result, COM objects may not be created, which prevents
 Host-Based VM Backup from calling its COM modules.
 
 Solution:
 
 To prevent backup jobs from failing, complete the following
 steps:
 
 Note: For this solution to work, all the symptoms listed
 above must be present.
 
  1. Log in to the Host-Based VM Backup proxy server using the
  Administrator account or an account that is a member of the
  Administrators group.
 
  2. Start the Local Group Policy Editor by typing gpedit.msc in
  the Run dialog.
 
  3. From the Local Group Policy Editor, expand Computer
  Configuration, Administrative Templates, System, and User
  Profiles.
 
  4. From the User Profile directory, double-click Do not
  forcefully unload the user registry at user logoff to open
  the Do not forcefully unload the user registry at user
  logoff dialog.
 
  5. From the Do not forcefully unload the user registry at user
  logoff dialog, click Enabled and then click OK.
 
  Note: The value DisableForceUnload is now added to the
  Registry.
 
  6. Restart the Host-Based VM Backup server.
 

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