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arcserve-KB : RI73208 :16.5: VOLUME IS NOT DISPLAYED IN RESTORE TREE VIEW

Last Update: 2015-09-11 13:51:28 UTC

Solutions Details
Operating System:    WINDOWS Solution No:    17
Confirmed Date:    08/28/2014 Updated Date:    08/28/2014
Component:    ARCSERVE BACKUP FOR WINDOWS COMMON-AXWBAS Release:     16.5
Fix:    RI73208 Hyper:    No
Distribution Code:    AVAILABLE     
 
Problem Description
Title: VOLUME IS NOT DISPLAYED IN RESTORE TREE VIEW
Description:
 Problem :
 In the tree view of the restore manager, a volume isn't displayed though
 there is a tape session in which it was backed up.
 This problem occurs after the newest tape to which the volume was backed up
 has been erased/formatted, and the database prune job hasn't run and the
 option "Delete Re-Formatted or Erased Media-Related database Records when
 Pruning" is turned on in the server admin.
 
 Solution :
 Please run the database prune job so that the record of the erased/formatted
 tape is deleted.
 
 This behavior is based on the design of ARCserve to improve performance by
 reducing the number of queries to the database to see if the tape has been
 destroyed, by checking only the newest tape in which the volume has been
 backed up.

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