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arcserve-KB : Escalate your ticket - Arcserve Support Escalation matrix

Last Update: 2018-06-19 13:17:50 UTC

 

Contact information

Anyone can escalate a ticket by sending an email to [email protected] this will open a ticket in our support system for tracking and all of the managers below will be notified along with support leadership team, the email will responded to within 15 minutes of receiving it.

 

 

Region 

Name 

Email 

Phone number 

North America 

Mark Stephenson

[email protected]

+1 844 765 7043 Ext:7761

Latin America 

Jamal Mohammed

[email protected] +1 844 765 7043 Ext: 7732

EMEA

(English) 

Mohammed Malik 

[email protected] 

 8082346141 Ext: 7008

www.arcserve.com/phonesupport Ext:7008

EMEA

(Non English) 

Ravi Verma

[email protected]  

+91-40-47120006

www.arcserve.com/phonesupport Ext:7009

Asia Pacific 

Kaniyath, Roshan

[email protected]

 +91-40-47120009

www.arcserve.com/phonesupport Ext:7767

Japan 

Tatsuya Shimotani 

[email protected] 

+81 3-4520-0661 

 

For Local Numbers,  Please Use New Arcserve Support Phone Numbers

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