KB labels


Ticket Product Version

Ticket Category

Ticket Assignee


Hot Fixes

Published Fixes
Your Arcserve Support User Profile
First Name:
Last Name:
email:
Phone:
Company:*
Customer Type:
Language:

Country:
Region:

Time zone:
Follow

arcserve-KB : Escalate your ticket - Arcserve Support Escalation matrix

Last Update: 2017-04-06 13:25:35 UTC

 

Contact information

Anyone can escalate a ticket by sending an email to contactamanager@arcserve.zendesk.com this will open a ticket in our support system for tracking and all of the managers below will be notified along with support leadership team, the email will responded to within 15 minutes of receiving it.

 

 

Region 

Name 

Email 

Phone number 

North America EST

Jamal Mohammed

Jamal.Mohammed@Arcserve.com

+1 844 765 7043 Ext: 7732

North America PST 

Mark Stephenson

Mark.Stephenson@arcserve.com

+1 844 765 7043 Ext:7761

Latin America 

Jamal Mohammed

Jamal.Mohammed@Arcserve.com

+1 844 765 7043 Ext: 7732

EMEA

(English) 

Mohammed Malik 

MohammedAbdul.Malik@Arcserve.com 

 8082346141 Ext: 7008

www.arcserve.com/phonesupport Ext:7008

EMEA

(Non English) 

Ramkumar Vridhagiri 

Ramkumar.Vridhagiri@Arcserve.com 

+91-40-47120006

www.arcserve.com/phonesupport Ext:7006

Asia Pacific 

Ravi Verma 

Ravi.Verma@arcserve.com 

 +91-40-47120009

www.arcserve.com/phonesupport Ext:7009

Japan 

Tatsuya Shimotani 

Tatsuya.Shimotani@arcserve.com 

+81 3-4520-0661 

 

For Local Numbers,  Please Use New Arcserve Support Phone Numbers

Was this article helpful?
2 out of 3 found this helpful
Have more questions? Submit a request

Comments