arcserve-KB : P00000059 :16.5 sp1: E3392 with caagstart.exe crash in UDP lite integration backup

Last Update: 2015-09-11 14:15:17 UTC

Problem Summary:

E3392 Backup server TCP reconnection timeout.  (AGENT=<machine>, Network Error=10054)

In the UDP/D2D lite integration backup job, this message is recorded in the activity log, and the backup job fails.

Application event log shows caagstart.exe process crashed at 30 minutes before the E3392 message.

Typically, one of the following messages is recorded at the bottom line in the client agent job log :

"UnivSendNoBufferingDataD2D: dwBlockSize is 65536, dwBytesToRead = 65536." "Send EOS OK" or "R5::UnivSendNoBufferingDataD2D: Finishes Writing the D2D file !!!!" This problem was frequently observed after upgrading UDP v5 to update4

Products Affected:
Arcserve Backup . Affected release :16.5.1;

Product Installation Instructions:

This fix requires r16.5sp1 + RO70938 + RO75131 applied.
(1) Unzip
(2) Run P00000059.exe to apply the fix

Related Fix List:
Fix (P00000059 for product: Arcserve Backup release: 16.5.1) is available please download and apply.

Click here to download this patch.

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    ABHB ICT Services

    patch cannot be downloaded ?- this page can't be displayed error message

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    Juerg Zangger

    Download stuck by 0% .........

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    Juerg Zangger

    Download OK now - Thank you