KB labels


Ticket Product Version

Ticket Category

Ticket Assignee


Hot Fixes
Your Arcserve Support User Profile
First Name:
Last Name:
email:
Phone:
Company:*
Customer Type:
Language:

Country:
Region:

Time zone:
Follow

arcserve-KB : Pre-requisites to download patches from Patch Manager

Last Update: 2017-01-16 12:01:53 UTC

Description: 

This is to update Arcserve Patch manager by changing download links of Arcserve public patches from rmdmdownloads.ca.com (AKAMAI) to downloads.arcserve.com (Limelight). 

 

Solution:

Download the APMClient.XML and Commandbase.dll file.

  1. Click on the following link to download PatchManager.zip file.

http://downloads.arcserve.com/PatchesRoot/arcserve/PatchManager.zip

  1. Extract the downloaded folder (PatchManager.zip). Folder contains one APMClient.xml file and CommandBase.dll.USA file specific to the version of Arcserve Backup you are using on your machine.

Replace the APMClient.xml file 

APMClient.XML needs to be replaced on both client and the staging server.

  1. Navigate to “%ProgramFiles(x86)%\CA\SharedComponents\APM\PatchManager” (64-bit machines) or “%ProgramFiles%\CA\SharedComponents\APM\Patch Manager” (32-bit machines).
  2. Replace the downloaded APMClient.XML file in place of existing APMClient.XML file at the above mentioned location.

Replace Commandbase.dll file on all the Patch Manager Clients and Staging Server 

  1. Navigate to the folder of the version of the Arcserve Backup you are using in the extracted folder (PatchManager.zip).
  2. Rename the CommandBase.dll.USA file to CommandBase.dll.
  3. Stop the “CA ARCserve Backup Patch Manager” service from Windows Services.
  4. Replace the old CommandBase.dll file with the new CommandBase.dll file that you have renamed in Step 2 in the folder “%ProgramFiles(x86)%\CA\SharedComponents\APM\Patch Manager” (64-bit machines) or “%ProgramFiles%\CA\SharedComponents\APM\Patch Manager” (32-bit machines).
  5. Restart the “CA ARCserve Backup Patch Manager” service.


Configure the Staging Server

  1. Navigate to Control Panel, Administrative Tools and open IIS Manager on Staging Server and browse to Default Website.
  2. Right click on Default Website and add a virtual directory by clicking on Add Virtual Directory.
  3. In Alias text field type “PatchesRoot” and select the physical path as “C:\Program Files (x86)\CA\SharedComponents\PatchesRoot” (64-bit machines) or “C:\Program Files \CA\SharedComponents\PatchesRoot” (32-bit machines).

 

Was this article helpful?
8 out of 10 found this helpful
Have more questions? Submit a request

Comments

  • Avatar
    RSW-Orga

    General topic: declare the creation date in your blog entrys, please!

  • Avatar
    Jose RobertoPires

    Por favor entre em contato agora pois esta versão não tem estes arquivos neste lugar

  • Avatar
    Eduardo Cardoso

    Funcionou ok pra mim. Obrigado!!