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arcserve-KB : RO79422: WIN-ERROR CONNECTING TO NIFTY CLOUD

Last Update: 2016-03-21 08:49:22 UTC

Solution Document for RO79422

Solutions Details
Operating System:    WINDOWS Solution No:    7
Confirmed Date:    03/26/2015 Updated Date:    03/26/2015
Component:    Arcserve UDP Server-UDPSRV Release:     5.0
Fix:    RO79422 Hyper:    No
Distribution Code:    AVAILABLE     

 

Problem Description

TITLE:  WIN-ERROR CONNECTING TO NIFTY CLOUD
                      When the customer pushes the test connection in the
  cloud configuration window, the following popup
  message is shown.
 
  Failed to communicate with the cloud
 
  GLLog.log as below:
 
  AddCloudProvider: Failed to get the account name.
  Error:15
 
 
  PREREQS: UDPV5U2
 
  MPREREQS: None
 
  COREQS: None
 
  MCOREQS: None
 
  SUPERSEDED: None
 
 
 PROBLEM RESOLUTION SECTION: Follow the instructions below:
 The following PREREQS must be applied before applying this fix:
 UDPV5U2
 
 This fix requires arcserve UDP V5.0 Update2 to be installed.
 Automatically install:
 1. Unzip the fix file as follows:
  CAZIPXP -u RO79422.CAZ
 2. Run RO79422.exe to automatically apply fix.
 
 Steps to apply the fix manually:
 1. Open below folder by Explorer and save ca_awssdk.jar to a different
 location.
  a. $UDPHome\Management\Tomcat\Lib
  b. $UDPHome\Engine\Bin\CCI\Plugin\Amazon
  c. $UDPHome\Engine\TOMCAT\webapps\WebServiceImpl\WEB-INF\lib
 2. Copy the new version of file ca_awssdk.jar to the folders listed
 above.
 
 
 DOWNLOAD INFORMATION:
 ---------------------
 http://downloads.arcserve.com/patches/UDP/nt/GA/RO79422/RO79422.CAZ

 
 UPDATED ROUTINES:
 ---------------
 ca_awssdk.jar 11105937 THU MAR 19 22:20:49 2015
 ca_awssdk.jar.X64 11105937 THU MAR 19 22:20:49 2015
 RO79422.exe 87797272 THU MAR 26 02:00:34 2015
 
 
 
 HYPER: NO
 
 DISTRIBUTION CODE: A (A=Available, I=Internal)
 
 PRODUCT(S) AFFECTED: UDP
 
 
 
 

Solution Downloads
 
        
FileName File Size Add to Cart Download

RO79422.FED 1.99KB   Download
RO79422.CAZ 103.27MB   Download
       
 
 
 
Dependencies
 SUPERSEDES T5LE203
 
 
Related Problems
 
ProductReleaseProblem Title
UDPSRV 5.0 ERROR CONNECTING TO NIFTY CLOUD

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