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arcserve-KB : Unable to detect Autoloader/Tape library in Arcserve Device Manager console when connecting to UDP Appliance 7000 series

Last Update: 2016-11-23 11:42:18 UTC

Environment:

Product:
Arcserve UDP Appliance 7000 series

Problem:
Unable to see Autoloader/ Tape library in Arcserve Device Manager console when connected to UDP Appliance 7000 series

Description:

On a Arcserve UDP Appliance 7000 series machine we notice that its only a Tape drive which gets detected by both Arcserve and Device manager of Operating system without detecting Medium Changer connected to the Autoloader / Tape Library.

 

Solution:
- Arcserve has released new models 7400, 7500 & 7600 which support Auto loaders. This is enabled with an additional SAS controller as marked as #11  in the below link to which the autoloaders have to be connected.

http://documentation.arcserve.com/Arcserve-UDP/Available/V5/ENU/Bookshelf_Files/HTML/Appliance%20User%20Guide/index.htm?toc.htm?caudp_appliance_ug_rear_panel_7400_7600v.htm

 

 

 

 

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