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arcserve-KB : RI77843 :UDP 5 :UDP BACKUP OF VM IS SUCCESSFULL-RPS IS EMPTY

Last Update: 2016-11-23 11:13:01 UTC

Solutions Details
Operating System:    WINDOWS Solution No:    4
Confirmed Date:    01/15/2015 Updated Date:    01/15/2015
Component:    arcserve UDP Server-UDPSRV Release:     5.0
Fix:    RI77843 Hyper:    Yes
Distribution Code:    AVAILABLE     

 

Problem Description
Title: UDP BACKUP OF VM IS SUCCESSFULL-RPS IS EMPTY
Description:
 Problem:
 UDP backup of VM is successful, but RPS is empty when restoring.
 
 Following errors appear in the logs during backup:
 
 [2014/11/17 22:04:41:408 00 13388 14264 0X0aa55009] [CDynamicDiskPars
 er::Parse]Incorrect TOC signature. {AFBackend.exe::AFDiskParser.dll(1897.26
 2)}
 [2014/11/17 22:04:41:408 00 13388 14264 0X0aa55009] [AFDiskParser::Pa
 rseDisk]Failed to parse disk [V7000_LUN0] SRV03rest/SRV03rest_1.vmdk {AFBac
 kend.exe::AFDiskParser.dll(1897.262)}
 [2014/11/17 22:04:41:409 00 13388 14264 0X0aa55009] CVMInfoParser::Pa
 rseDiskGroup::Failed to parse disks in group {AFBackend.exe::AFBACKUPDLL.dl
 l(1897.272)}
 [2014/11/17 22:04:41:409 00 13388 14264 0X0aa55009] CVMInfoParser::Pa
 rseVMInformation::Failed to parse disk group {AFBackend.exe::AFBACKUPDLL.dl
 l(1897.272)}
 [2014/11/17 22:04:41:409 00 13388 14264 0X00000057] CVMInfoParser::Un
 loadHive::Failed to unload hive {40A4291D-ACF0-4050-91A3-7BA4D9970040}@BCD{AF
 Backend.exe::AFBACKUPDLL.dll(1897.272)}
 [2014/11/17 22:04:41:409 00 13388 14264 0X00000057] CVMInfoParser::Un
 loadHive::Failed to unload hive {40A4291D-ACF0-4050-91A3-7BA4D9970040}@SOFTWA
 RE {AFBackend.exe::AFBACKUPDLL.dll(1897.272)}
 [2014/11/17 22:04:41:409 00 13388 14264 0X00000057] CVMInfoParser::Un
 loadHive::Failed to unload hive {40A4291D-ACF0-4050-91A3-7BA4D9970040}@SYSTEM
  {AFBackend.exe::AFBACKUPDLL.dll(1897.272)}
 [2014/11/17 22:04:42:410 00 13388 14264 0X0aa55009] CD2DOffhostESXMac
 hine::ParseVMInformation::Failed to parse VM information
 
 
 Please note that this problem has only been seen when the OS is installed on
 a dynamic disk.
 
 Solution:
 Please contact Arcserve Support for one of the following fixes:
 5.0 Update 1 - T5TM206
 5.0 Update 2 - T5TM209
 

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