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arcserve-KB : RI72796 :16.0: CATALOG GENERATION FAILS IF DISK.ENABLEUUID=TRUE IS SET

Last Update: 2015-09-11 07:15:55 UTC

Solutions Details
Operating System:    WINDOWS Solution No:    18
Confirmed Date:    08/15/2014 Updated Date:    08/17/2014
Component:  ARCSERVE D2D-CAD2D Release:     16.0
Fix:    RI72796 Hyper:    No
Distribution Code:    AVAILABLE     

 
Problem Description
Title: CATALOG GENERATION FAILS IF DISK.ENABLEUUID=TRUE IS SET
Description:
 Problem :
 "Failed to generate catalog file for volume C:
 Skip any other catalog generation because some volume's catalog failed."
 
 This message is recorded in the activity log for the host based VM backup
 job, and the catalog generation fails.
 When it occurs, the following message is recorded in the log file ...
 Logs\Image-<date>-<time>.log :
 "IndexAllocError : Cannot Locate VCN <number>"
 "TraverseIndexAllocation returns error 104"
 
 When this problem occurs, some files aren't restored when recovering the VM
 from this backup data.
 
 This problem sometimes occurs when backing up the VM guest machine of
 Windows2008R2, and disk.EnableUUID=true is set for it.
 It is typically observed to occur after applying some Windows Update
 patches.
 When the VM is recovered, some files are lost from the sub folders under
 C:\Windows\SoftwareDistribution\Download.
 
 Solution :
 For workaround, please set disk.EnableUUID=false and use
 DoNotReconfigDiskUUID=1 registry setting after applying T245902.
 
 The root cause of this problem is observed in the snapshot of VM which is
 created in the backup process by the ESX server.
 We continue to investigate it to find how to resolve it so that
 disk.EnableUUID=true option can be used.
 
 
 

 

Solution Downloads
 
   
FileName File Size   Download

RI73648.txt 2.16KB   Download
 
 
Dependencies
   No Dependent Solutions
 
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