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arcserve-KB : RO50252 :16.0: WIN-ARCSERVE D2D IS UNABLE TO RESTORE FILES

Last Update: 2016-11-23 13:02:04 UTC

Solutions Details
Operating System:    WINDOWS Solution No:    12
Confirmed Date:    09/17/2012 Updated Date:    09/17/2012
Component:    ARCSERVE D2D-CAD2D Release:     16.0
Fix:    RO50252 Hyper:    Yes
Distribution Code:    AVAILABLE     
 

Problem Description
Title: WIN-ARCSERVE D2D IS UNABLE TO RESTORE FILES
Description:
                      ARCserve D2D will be unable to restore files in the
  following situation:
 
  - If the backup job was run with "no compression"
  and "no encryption"
 
  - Following messages will be seen in AFStor log,
  but no message will be seen in the activity log.
 
  -CDynamicVHD::Read(702)ReadFile(xxxx, xxxx)
  failed. err=xx
 
  -MergeToparentVHD[path ] failed.
 
  -CBLISession::PurgePhase1: Error merging
  [diskxxx.D2D]. [EC=0]
 
 
  ***Please note***
 
  This fix will not recover the deleted data, it will
  prevent the problem from occuring in the future.
  After applying this fix, please run a full backup!
 
 
  PREREQS: RO48473
 
  MPREREQS: None
 
  COREQS: None
 
  MCOREQS: None
 
  SUPERSEDED: None
 
 HYPER: YES
 
 DISTRIBUTION CODE: A (A=Available, I=Internal)
 
 PROBLEM RESOLUTION: Follow the instructions below:
 The following PREREQS must be applied before applying this fix:
 RO48473
 
 1. This fix requires CA ARCserve D2D r16.0 to be installed.
 2. Stop D2D web service and close D2d GUI.
 
 3. Unzip the fix file as follows:
 
 CAZIPXP -u RO50252.CAZ
 
 4. Rename AFStor.dll in X:\ARCserve D2D\Bin
 to AFStor.dll.RO50252
 
 5. For 32 bit OS, copy AFstor.dll to
 X:\ARCserve D2D\Bin.
 
 6. For 64 bit OS, copy AFStor.dll.x64 to
 X:\ARCserve D2D\Bin,
 and remove .x64 extension.
 
 7. Start D2D web service and start D2D GUI.
 
 
 
 
 PRODUCT(S) AFFECTED: CA Arcserve D2D Ent Support Release 16.0
 
 DOWNLOAD INFORMATION:
 ---------------------
http:/downloads.arcserve.com/patches/CAD2D/nt/GA/RO50252/RO50252.CAZ

 UPDATED ROUTINES:
 ---------------
 AFStor.dll.x64 863744 FRI SEP 07 15:34:46 2012
 AFStor.dll 606208 FRI SEP 07 15:35:12 2012
 
 
 

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