Follow

arcserve-KB : RO45010 :16.0 SP1: WIN-UNABLE TO ACCESS D2D DESTINATION-AE0804

Last Update: 2015-09-14 07:21:46 UTC

Solutions Details
Operating System:    WINDOWS Solution No:    1
Confirmed Date:    05/04/2012 Updated Date:    10/23/2012
Component:   ARCSERVE CLIENT FOR WINDOWS COMMON-AXWCAW Release:     16.0
Fix:    RO45010 Hyper:    No
Distribution Code:    AVAILABLE     
Problem Description
Title: WIN-UNABLE TO ACCESS D2D DESTINATION-AE0804
Description:
                      D2D lite  integration backup  will fail  with error
  "AE0804 CA ARCserve Backup was not able to access
  the D2D backup destination" after D2D update 5
  applied and D2D's destination is a remote share.
 
  This fix also includes the following fixes:
 
 T2D2870 - Backup failing with error "AE0312 Unexpected error occurred
  in client agent". Job crashed on the client agent side
  while trying to backup D2D destination folder.
 
 T2D2862 - Backup of a D2D server session fails with error "AE0312
  Unexpected error occurred in Client Agent. Job failed." On
  the client agent side, the job log shows "Backup Exception!"
 
 T146560 - Backup jobs of D2D sessions are marked as failed if no
  catalog files are generated. The following message
  appears in the Activity Log:
  "There are no catalogs generated for any of the D2D
  sessions present."
 
 
  PREREQS: RO35289
 
  MPREREQS: None
 
  COREQS: None
 
  MCOREQS: None
 
  SUPERSEDED: None
 
 HYPER: NO
 
 DISTRIBUTION CODE: A (A=Available, I=Internal)
 
 PROBLEM RESOLUTION: Follow the instructions below:
 The following PREREQS must be applied before applying this fix:
 RO35289
 
 This fix requires ARCserve Backup Release 16.0 SP1 to be installed.
 
 1. Unzip the fix file as follows:
 
 CAZIPXP -U RO45010.CAZ
 
 2. Launch RO45010.exe.
 
 
 
 PRODUCT(S) AFFECTED: BAB Client Agent for Windows Release 16.0
 
 DOWNLOAD INFORMATION:
 ---------------------
 http://downloads.arcserve.com/patches/AXWBAS/nt/SP1/RO45010/RO45010.CAZ
 
 UPDATED ROUTINES:
 ---------------
 D2DNativeFacade.dll 58696 WED MAY 02 01:36:59 2012
 ntagent.dll.xp.2000 1176904 WED MAY 02 01:36:58 2012
 ntagres.dll.CHS 116040 WED MAY 02 01:38:54 2012
 ntagres.dll.CHT 116040 WED MAY 02 01:38:56 2012
 ntagres.dll.FRN 177480 WED MAY 02 01:39:08 2012
 ntagres.dll.GRM 173384 WED MAY 02 01:39:06 2012
 ntagres.dll.ITA 169288 WED MAY 02 01:39:01 2012
 ntagres.dll.JPN 132424 WED MAY 02 01:38:59 2012
 ntagent.dll.2003.2008.2008R2 1176904 WED MAY 02 01:36:58 2012
 ntagres.dll.PRB 161096 WED MAY 02 01:39:11 2012
 ntagres.dll.SPA 173384 WED MAY 02 01:39:13 2012
 ntagres.dll.USA 152904 WED MAY 02 01:39:04 2012
 ntagent.dll.IA64.xp.2000 2628424 WED MAY 02 01:37:03 2012
 ntagres.dll.IA64.CHS 163144 WED MAY 02 01:38:55 2012
 ntagres.dll.IA64.CHT 164168 WED MAY 02 01:38:57 2012
 ntagres.dll.IA64.FRN 223560 WED MAY 02 01:39:09 2012
 ntagres.dll.IA64.GRM 218952 WED MAY 02 01:39:07 2012
 ntagres.dll.IA64.ITA 214856 WED MAY 02 01:39:02 2012
 ntagres.dll.IA64.JPN 180040 WED MAY 02 01:39:00 2012
 ntagent.dll.IA64.2003.2008.2008R2 2628424 WED MAY 02 01:37:03 2012
 ntagres.dll.IA64.PRB 209736 WED MAY 02 01:39:12 2012
 ntagres.dll.IA64.SPA 221000 WED MAY 02 01:39:14 2012
 ntagres.dll.IA64.USA 201544 WED MAY 02 01:39:05 2012
 D2DNativeFacade.dll.x64 53576 WED MAY 02 01:37:01 2012
 ntagent.dll.x64.xp.2000 1440584 WED MAY 02 01:37:00 2012
 ntagres.dll.x64.CHS 110920 WED MAY 02 01:38:55 2012
 ntagres.dll.x64.CHT 111944 WED MAY 02 01:38:57 2012
 ntagres.dll.x64.FRN 171336 WED MAY 02 01:39:09 2012
 ntagres.dll.x64.GRM 166728 WED MAY 02 01:39:07 2012
 ntagres.dll.x64.ITA 162632 WED MAY 02 01:39:02 2012
 ntagres.dll.x64.JPN 127816 WED MAY 02 01:38:59 2012
 ntagent.dll.x64.2003.2008.2008R2 1440584 WED MAY 02 01:37:01 2012
 ntagres.dll.x64.PRB 157512 WED MAY 02 01:39:11 2012
 ntagres.dll.x64.SPA 168776 WED MAY 02 01:39:14 2012
 ntagres.dll.x64.USA 149320 WED MAY 02 01:39:04 2012
 RO45010.exe 42869848 THU MAY 03 09:40:44 2012
 
 
 

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

Comments