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arcserve-KB : RI40989 :16.0: VCB BACKUPS FAIL ON VIRTUAL MACHINES ON 2008 R2

Last Update: 2015-09-13 13:08:19 UTC

Solutions Details
Operating System:    WINDOWS Solution No:    3
Confirmed Date:    01/23/2012 Updated Date:    01/23/2012
Component:    ARCSERVE AGENT FOR VMWARE-AXWVMW Release:     16.0
Fix:    RI40989 Hyper:    No
Distribution Code:    AVAILABLE     
Problem Description
Title: VCB BACKUPS FAIL ON VIRTUAL MACHINES ON 2008 R2
Description:
 Problem:
 VCB Backups Fail on Virtual Machines Running Windows 2008 R2 or Windows 7 wit
 h vSphere 4.0 Update 4
 
 Valid on ARCserve Backup r16 SP1 and ARCserve Backup
 r15 SP1
 
 Symptom:
 Backup jobs fail when you perform VMware VCB backups of
 virtual machines running on vSphere 4.0 update 4 and the
 guest operating system is Windows Server 2008 R2 or Windows
 7.
 
 For more information, see the VMware ESX 4.0 Update 4
 Release Notes on the VMware website.
 
 
 Solution:
 The solution to this behavior is to perform backups using
 the VDDK. To perform VDDK backups, modify the registry key
 as follows:
 
  * Path
 
  HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\ARCserve
  Backup\ClientAgent\Parameters
 
  * Type
 
  REG_DWORD
 
  * Default
 
  0 (Back up data using VDDK)
 
  * Key Name
 
  * useVCBFor40
 
  This value lets you specify the VMware application to use
  for backup operations on ESX Server 4.0 systems when VCB
  Framework and VDDK are installed on the backup proxy system.
 
  * useVCBFor35
 
  This value lets you specify the VMware application to use
  for backup operations on ESX Server 3.5 systems when VCB
  Framework and VDDK are installed on the backup proxy system.
 
 
 

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