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arcserve-KB : RI64473 :16.5: FILE SYSTEM CORRUPTED BY RESTORING RAW BACKUP DATA

Last Update: 2015-08-25 06:36:36 UTC

Solutions Details
Operating System:    WINDOWS Solution No:    6
Confirmed Date:    10/28/2013 Updated Date:    11/11/2013
Component:   ARCSERVE CLIENT FOR WINDOWS COMMON-AXWCAW Release:     16.5
Fix:    RI64473 Hyper:    Yes
Distribution Code:    AVAILABLE     
Problem Description
Title: FILE SYSTEM CORRUPTED BY RESTORING RAW BACKUP DATA
Description:
 Problem :
 File system isn't recognized by OS after restoring the raw backup data of
 disks or volumes, and the message dialog pops up to ask if user formats the
 disk when trying to look into it in the Windows explorer.
 
 This problem always occurs for the raw backup data which are backed up
 after applying r16.5 Update1 (RO56479) or Update2 (RO62168).
 
 << Note >>
 No particular errors are displayed in the backup and restore jobs, and the
 jobs completes normally. Users find the data is corrupted when they try to
 look into the disk or volume.
 
 Solution :
 Please apply RO64580 and then take a new raw backup for the disks or volumes.
 
 
 Published fix RO64580 is available and can be obtained from:
 https://arcserve.zendesk.com/hc/en-us/articles/202756109
 
 
 
 Note:
 
 
 The RAW Backup mentioned in this article indicates a physical volumes / dis
 ks i.e. RAW disk format and is NOT meant for CA ARCserve Backup Virtual Machi
 ne agent VDDK backups.
 
 More information about physical disks / volumes - please refer - CA ARCserve
 Backup Administration guide located under documentation section of our suppor
 t page.
 
 
 

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