Follow

arcserve-KB : RI62857 :16.5: VM BACKUP FAILS WITH AE0521 AFTER UNINSTALLING A FIX

Last Update: 2015-09-09 17:50:12 UTC

Solutions Details
Operating System:    WINDOWS Solution No:    7
Confirmed Date:    09/11/2013 Updated Date:    09/11/2013
Component:    ARCSERVE BACKUP FOR WINDOWS COMMON-AXWBAS Release:     16.5
Fix:    RI62857 Hyper:    No
Distribution Code:    AVAILABLE     
Problem Description
Title: VM BACKUP FAILS WITH AE0521 AFTER UNINSTALLING A FIX
Description:
 Problem :
 "AE0521 VM Mount operation failed for VM hostname: <hostname>. For more
 information refer ca_vcbpopulatedb.log available in the log folder under the
 client agent installation directory."
 
 VM agent backup fails with this message after uninstalling a fix which
 include VCB_COM.dll such as RO62168 (r16.5 update2).
 
 When this case occurs, you can find the following message in
 ca_vcbpopulatedb.log located in the <Client Agent installation path>\log :
 "Unable to create VCB_COM object."
 
 Solution :
 Please register VCB_COM.dll with VCB_COM.tlb by the following steps :
 a) For x86 environment :
  i) C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727>regasm "<Client
 Agent for Windows installation directory>\vcb_com.dll" /tlb:"< Client
 Agent for Windows installation directory>\vcb_com.tlb"
 
 b) For x64 environment
  i) C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727>regasm "<Client
 agent installation directory>\x86\vcb_com.dll" /tlb:"< Client Agent
 for Windows installation directory>\x86\vcb_com.tlb"
 
  ii) C:\WINDOWS\Microsoft.NET\Framework64\v2.0.50727>regasm
 "<Universal agent installation directory>\vcb_com.dll"
 /tlb:"<Universal agent installation directory>\vcb_com.tlb"
 
 

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

Comments