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arcserve-KB : Failed to login to the agent when the arcserve Backup System Account Password is set to 24 or more characters

Last Update: 2016-04-25 12:34:53 UTC

Error Message:

Failed to login to the agent .

Description:

ARCserve Version : R15.0 , R16.0 , R16.5

Failed to login to the agent when the CA ARCserve Backup System Account Password is set to 24 or more characters.

Solution:

CA ARCserve Backup does not support Windows passwords that are 24 characters and longer. When you add a Windows agent machine to CA ARCserve Backup, you are prompted for a hostname and password. Even though Windows supports a long password here, CA ARCserve Backup does not, and login will fail.

Reduce the length of the password to less than 24 characters.

More Information :-

- Referense link from release notes

https://documentation.arcserve.com/Arcserve-Backup/Available/R16-5/ENU/Bookshelf_Files/HTML/readme/Readme.html?zoom_highlight=release%2Bnotes%2Br16.5

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