RO76748 :16.5: WIN-LIC98-PORT FILE LEFT

Last Update: 2015-09-11 04:03:36 UTC

Solutions Details

Operating System:    WINDOWS	Solution No:    21
Confirmed Date:    12/06/2014	Updated Date:    12/06/2014
Component:    ARCSERVE BACKUP FOR WINDOWS COMMON-AXWBAS	Release:     16.5
Fix:    RO76748	Hyper:    No
Distribution Code:    AVAILABLE

 

Problem Description

TITLE:  WIN-LIC98-PORT FILE LEFT

                      Sometimes  lic98-port  file  is  left behind, which
                      prevents the  Event Log  Watch Service  to restart.
                      This  issue  is  documented  in  release  notes  of
                      1.90.06.02 build under  "Issues Fixed" section  but
                      the fix is not present in the build.
 
 
                      PREREQS: None
 
                      MPREREQS: None
 
                      COREQS: None
 
                      MCOREQS: None
 
                      SUPERSEDED: None
 
 
 PROBLEM RESOLUTION:  Follow the instructions below:
 Steps to deploy the fix:
 
 1. Stop arcserve services and Event Log Watch Service.
 arcserve service can be stopped by cstop.bat in arcserve install
 folder.
 
 2. Download License Module LIC98_WIN_ENG_1-90-06-02.zip from
 https://support.ca.com/irj/portal/anonymous/phpsupcontent?contentID=%7
 b2B524FD2-9275-4820-997F-E9C0BC0DE768%7d
 If you use arcserve Localize version, download
 LIC98_WIN_LOC_1-90-06-02.zip.
 
 3. Update License Module
 Refer, "4.0 Installation Prerequisites and Instructions"
 
 4. Stop Event Log Watch Service again.
 
 5. Unzip the fix file as follows
 CAZIPXP -U RO76748.CAZ
 
 6. Replace existing LogWatNT.exe to new one.
 
 x64: C:\Program Files (x86)\CA\SharedComponents\CA_LIC
 x86: C:\Program Files\CA\SharedComponents\CA_LIC
 
 7. Start Event Log Watch Service.
 
 8. Start arcserve services by cstart.bat
 
 
 
 
 
 DOWNLOAD INFORMATION:
 ---------------------
 http://downloads.arcserve.com/patches/AXWBAS/nt/SP1/RO76748/RO76748.CAZ
 
 UPDATED ROUTINES:
 ---------------
 LogWatNT.exe    77600 FRI NOV 14 16:28:23 2014
 
 
 
 HYPER: NO
 
 DISTRIBUTION CODE: A (A=Available, I=Internal)
 
 
 PRODUCT(S) AFFECTED:Arcserve Backup                     Release 16.5
  

 

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Solution Downloads

FileName

File Size

Download

RO76748.CAZ	51.73KB		Download

 

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Dependencies

SUPERSEDES

T5OV089

 

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Related Problems

 

Product	Release	Problem Title
AXWBAS	16.5	LIC98-PORT FILE LEFT