arcserve-KB : RO76748 :16.5: WIN-LIC98-PORT FILE LEFT Last Update: 2015-09-11 04:03:36 UTC Solutions Details Operating System: WINDOWS Solution No: 21 Confirmed Date: 12/06/2014 Updated Date: 12/06/2014 Component: ARCSERVE BACKUP FOR WINDOWS COMMON-AXWBAS Release: 16.5 Fix: RO76748 Hyper: No Distribution Code: AVAILABLE Problem Description TITLE: WIN-LIC98-PORT FILE LEFT Sometimes lic98-port file is left behind, which prevents the Event Log Watch Service to restart. This issue is documented in release notes of 1.90.06.02 build under "Issues Fixed" section but the fix is not present in the build. PREREQS: None MPREREQS: None COREQS: None MCOREQS: None SUPERSEDED: None PROBLEM RESOLUTION: Follow the instructions below: Steps to deploy the fix: 1. Stop arcserve services and Event Log Watch Service. arcserve service can be stopped by cstop.bat in arcserve install folder. 2. Download License Module LIC98_WIN_ENG_1-90-06-02.zip from https://support.ca.com/irj/portal/anonymous/phpsupcontent?contentID=%7 b2B524FD2-9275-4820-997F-E9C0BC0DE768%7d If you use arcserve Localize version, download LIC98_WIN_LOC_1-90-06-02.zip. 3. Update License Module Refer, "4.0 Installation Prerequisites and Instructions" 4. Stop Event Log Watch Service again. 5. Unzip the fix file as follows CAZIPXP -U RO76748.CAZ 6. Replace existing LogWatNT.exe to new one. x64: C:\Program Files (x86)\CA\SharedComponents\CA_LIC x86: C:\Program Files\CA\SharedComponents\CA_LIC 7. Start Event Log Watch Service. 8. Start arcserve services by cstart.bat DOWNLOAD INFORMATION: --------------------- http://downloads.arcserve.com/patches/AXWBAS/nt/SP1/RO76748/RO76748.CAZ UPDATED ROUTINES: --------------- LogWatNT.exe 77600 FRI NOV 14 16:28:23 2014 HYPER: NO DISTRIBUTION CODE: A (A=Available, I=Internal) PRODUCT(S) AFFECTED:Arcserve Backup Release 16.5 Jump to Top Solution Downloads FileName File Size Download RO76748.CAZ 51.73KB Download Jump to Top Dependencies SUPERSEDES T5OV089 Jump to Top Related Problems ProductReleaseProblem Title AXWBAS 16.5 LIC98-PORT FILE LEFT Have more questions? Submit a request Author: Arcserve Support Comments
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