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arcserve-KB : RO76748 :16.5: WIN-LIC98-PORT FILE LEFT

Last Update: 2015-09-11 04:03:36 UTC

Solutions Details
Operating System:    WINDOWS Solution No:    21
Confirmed Date:    12/06/2014 Updated Date:    12/06/2014
Component:    ARCSERVE BACKUP FOR WINDOWS COMMON-AXWBAS Release:     16.5
Fix:    RO76748 Hyper:    No
Distribution Code:    AVAILABLE     

 

Problem Description
TITLE:  WIN-LIC98-PORT FILE LEFT
                      Sometimes  lic98-port  file  is  left behind, which
  prevents the Event Log Watch Service to restart.
  This issue is documented in release notes of
  1.90.06.02 build under "Issues Fixed" section but
  the fix is not present in the build.
 
 
  PREREQS: None
 
  MPREREQS: None
 
  COREQS: None
 
  MCOREQS: None
 
  SUPERSEDED: None
 
 
 PROBLEM RESOLUTION: Follow the instructions below:
 Steps to deploy the fix:
 
 1. Stop arcserve services and Event Log Watch Service.
 arcserve service can be stopped by cstop.bat in arcserve install
 folder.
 
 2. Download License Module LIC98_WIN_ENG_1-90-06-02.zip from
 https://support.ca.com/irj/portal/anonymous/phpsupcontent?contentID=%7
 b2B524FD2-9275-4820-997F-E9C0BC0DE768%7d
 If you use arcserve Localize version, download
 LIC98_WIN_LOC_1-90-06-02.zip.
 
 3. Update License Module
 Refer, "4.0 Installation Prerequisites and Instructions"
 
 4. Stop Event Log Watch Service again.
 
 5. Unzip the fix file as follows
 CAZIPXP -U RO76748.CAZ
 
 6. Replace existing LogWatNT.exe to new one.
 
 x64: C:\Program Files (x86)\CA\SharedComponents\CA_LIC
 x86: C:\Program Files\CA\SharedComponents\CA_LIC
 
 7. Start Event Log Watch Service.
 
 8. Start arcserve services by cstart.bat
 
 
 
 
 
 DOWNLOAD INFORMATION:
 ---------------------
 http://downloads.arcserve.com/patches/AXWBAS/nt/SP1/RO76748/RO76748.CAZ
 
 UPDATED ROUTINES:
 ---------------
 LogWatNT.exe 77600 FRI NOV 14 16:28:23 2014
 
 
 
 HYPER: NO
 
 DISTRIBUTION CODE: A (A=Available, I=Internal)
 
 
 PRODUCT(S) AFFECTED:Arcserve Backup Release 16.5
 
 
 

Solution Downloads
   
FileName File Size   Download

       
RO76748.CAZ 51.73KB   Download
       
 
 
Dependencies
 SUPERSEDES T5OV089
 
 
Related Problems
 
ProductReleaseProblem Title
AXWBAS 16.5 LIC98-PORT FILE LEFT

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