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arcserve-KB : RI49972 :16.0: ARCSERVE D2D IS UNABLE TO RESTORE FILES

Last Update: 2016-11-23 13:02:11 UTC

Solutions Details
Operating System:    WINDOWS Solution No:    11
Confirmed Date:    09/07/2012 Updated Date:    09/17/2012
Component:    ARCSERVE D2D-CAD2D Release:     16.0
Fix:    RI49972 Hyper:    Yes
Distribution Code:    AVAILABLE     

Problem Description
Title: ARCSERVE D2D IS UNABLE TO RESTORE FILES.
Description:
 Problem:
 ARCserve D2D is unable to restore files.
 
 Description:
 ARCserve D2D will be unable to restore files in the following situation:
 - If the backup job was run with "no compression" and "no encryption"
 - Following messages will be seen in AFStor log, but no message will be seen
  in the activity log.
  -CDynamicVHD::Read(702)ReadFile(xxxx, xxxx) failed. err=xx
  -MergeToparentVHD[path ] failed.
  -CBLISession::PurgePhase1: Error merging [diskxxx.D2D]. [EC=0]
 
 Solution:
 Fix RO50252 has been released and can be obtained by going to:
https://arcserve.zendesk.com/hc/en-us/articles/203482575-RO50252-16-0-WIN-ARCSERVE-D2D-IS-UNABLE-TO-RESTORE-FILES 
 
 

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