Follow

arcserve-KB : RI62854 :16.5: SAVING COPY TO CLOUD CONFIGURATION FAILS WITH TIMEOUT ERROR

Last Update: 2015-08-05 06:18:53 UTC

Solutions Details
Operating System:    WINDOWS Solution No:    6
Confirmed Date:    09/11/2013 Updated Date:    09/11/2013
Component:    ARCSERVE D2D-CAD2D Release:     16.5
Fix:    RI62854 Hyper:    No
Distribution Code:    AVAILABLE     

 
Problem Description
Title: SAVING COPY TO CLOUD CONFIGURATION FAILS WITH TIMEOUT ERROR
Description:
 Problem :
 "The operation has timed out. Please check if the backup destination or copy
 recovery point destination is accesible and try again"
 
 This error dialog appears when trying to save the file copy to cloud
 configuration setting, even though the "Test Connectivity" succeeds in the
 cloud configuration dialog.
 
 This problem occurs if D2D needs to go through the proxy to connect to the
 cloud, and "Enable Proxy" is turned OFF in the cloud configuration dialog.
 
 Solution :
 Please turn ON the "Enable Proxy" in the configuration dialog and enter
 the proxy settings manually to workaround this problem.
 
 The inconsistency between the result of "Test Connectivity" and the
 failure in saving the configuration is a known issue. It is planned to be
 fixed in a future release.
 
 
 

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

Comments