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arcserve-KB : RI62075 :16.5 UPDATE: MANAGER CONSOLE IS BLANK AFTER APPLYING UPDATE 1

Last Update: 2015-09-11 11:11:23 UTC

Solutions Details
Operating System:    WINDOWS Solution No:    5
Confirmed Date:    08/15/2013 Updated Date:    08/26/2013
Component:    CA ARCSERVE D2D-CAD2D Release:     16.5
Fix:    RI62075 Hyper:    Yes
Distribution Code:    AVAILABLE     

 

Problem Description
Title: MANAGER CONSOLE IS BLANK AFTER APPLYING UPDATE 1
Description:
 Problem :
 D2D web console will not open after upgrading from D2D r16.5 to D2D r16.5
  Update 1. This problem is seen when D2D r16.5 product was installed from
 the ISO image.
 
 Solution :
 If RO61712 Update 1 is already installed :
 To work-around the problem, perform below steps if Update 1 is already
 installed on the machine.
 1. Stop D2D Service
 
 2. Go to below folders and turn off read-only attribute on all the
 files.
  a. X:\Program Files\CA\ARCserve D2D\TOMCAT\webapps\ROOT\contents
 
  For X64 machine
  b. X:\Program Files\CA\ARCserve D2D\BIN\VDDK\Bin\VDDK64\bin
  c. X:\Program Files\CA\ARCserve D2D\BIN\VDDK\Bin\VDDK64\plugins
 
  For X86 machine
  b. X:\Program Files\CA\ARCserve D2D\BIN\VDDK\bin
  c. X:\Program Files\CA\ARCserve D2D\BIN\VDDK\plugins
 
  It can be done by the following steps :
  2-1. Right-click the folder, and select Properties menu to open the
 Properties dialog.
  2-2. Turn off Read-Only flag in the dialog.
  2-3. When "Confirm Attribute Changes" dialog appears, select "Apply
 changes to this folder, subfolders and files"
  2-4. Click OK in the dialogs to apply the changes.
 
 3. Reset the following registry value to 0 :
  Key : HKEY_LOCAL_MACHINE\SOFTWARE\CA\CA ARCserve D2D\Version
  Value Name (DWORD) : UpdateVersionNumber
  Make sure to set this value to 0
 
 4. Download RO61712 and apply it again
 
 
 
 

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