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arcserve-KB : RO64580 :16.5 SP1: WIN-FILE SYSTEM CORRUPTED BY RESTORING RAW BACKUP

Last Update: 2016-04-27 12:26:03 UTC

Solutions Details
Operating System:    WINDOWS Solution No:    8
Confirmed Date:    11/11/2013 Updated Date:    12/16/2013
Component:   ARCSERVE CLIENT FOR WINDOWS COMMON-AXWCAW Release:     16.5
Fix:    RO64580 Hyper:    Yes
Distribution Code:    AVAILABLE     
 
Problem Description
Title: WIN-FILE SYSTEM CORRUPTED BY RESTORING RAW BACKUP
Description:
                      (1)  File  system  isn't  recognized  by  OS  after
  restoring the raw backup data of disks or volumes,
  and the message dialog pops up to ask if user
  formats the disk when trying to look into it in the
  Windows explorer.
 
  This problem occurs for the raw backup data which
  are backed up after applying r16.5 Update1
  (RO56479).
 
  **************************************************
  Note:
 
  Please take new raw backup for the disks or volumes
  after applying this fix to resolve the problem.
  **************************************************
 
 For additional information please refer to article:
 https://support.ca.com/irj/portal/solncdndtls?aparNo=RO64580&os=WINDOWS
 &fc=3& actionID=3
 
 
  (2) The following messages are sometimes recorded
  and the VM Raw backup fails:
 
  - In the client agent job log, (for san transport
  mode)
 
  VMDKRead() : Failed to read from Disk One of the
  parameters supplied is invalid
  UnivSendNoBufferingDataVMDK: Error in reading file
  \.VMDK
 
  (for nbd transport mode)
 
  VMDKRead() : Failed to read from Disk Unknown Error
  UnivSendNoBufferingDataVMDK: Error in reading file
  \.VMDK
 
 
  - In the VMDKIO log,
 
  (for san transport mode)
 
  Incomplete read from, Wanted Got 0, Error
  2 (998)
 
  (for nbd transport mode)
 
  [NFC ERROR] NfcFssrvr_Close: received unexpected
  message 378210353 from server
 
 
  - In the activity log after 30 minutes from the
  above messages,
 
  E3392 Backup server TCP reconnection
  timeout.(Agent=... Network Error=10054)
 
 
  (3) E3392 Backup server TCP reconnection timeout
  for HyperV VM backup, where the VM is created on a
  differential disk.
 
  - Please set the following registry to resolve this
  problem (3):
 
  HKEY_LOCAL_MACHINE \SOFTWARE\ComputerAssociates \CA
  ARCserve Backup\ClientAgent\Parameters
 
  Value Name : (DWORD) : BackupVHDUsingVHDRead
 
  Value : 0 (default is 1)
 
 
  PREREQS: RO62168
 
  MPREREQS: None
 
  COREQS: None
 
  MCOREQS: None
 
  SUPERSEDED: T245866
  T245861, T51H077
 
 HYPER: YES
 
 DISTRIBUTION CODE: A (A=Available, I=Internal)
 
 PROBLEM RESOLUTION: Follow the instructions below:
 The following PREREQS must be applied before applying this fix:
 RO62168
 
 This fix Supersedes the following :
 T245866 T245861 T51H077
 
 This fix requires CA ARCserve Backup Release 16.5 to be installed.
 
 1. Unzip the fix file as follows:
 
 CAZIPXP -U RO64580.CAZ
 
 2. Launch RO64580.exe.
 
 
 PRODUCT(S) AFFECTED: BAB Client Agent for Windows Release 16.5
 
 DOWNLOAD INFORMATION:
 ---------------------
 http://downloads.arcserve.com/patches/AXWBAS/nt/GA/RO64580/RO64580.CAZ
 
 UPDATED ROUTINES:
 ---------------
 ntagent.dll.2003.2008.2008R2 1493288 WED OCT 30 21:54:01 2013
 ntagent.dll.x64.2003.2008.2008R2 1875240 WED OCT 30 21:50:03 2013
 ntagent.dll.x64.xp.2000 1874728 WED OCT 30 21:49:35 2013
 ntagent.dll.xp.2000 1493288 WED OCT 30 21:52:28 2013
 RO64580.exe 30150036 TUE NOV 05 20:30:39 2013
 
 

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