arcserve-KB : RO64580 :16.5 SP1: WIN-FILE SYSTEM CORRUPTED BY RESTORING RAW BACKUP Last Update: 2016-04-27 12:26:03 UTC Solutions Details Operating System: WINDOWS Solution No: 8 Confirmed Date: 11/11/2013 Updated Date: 12/16/2013 Component: ARCSERVE CLIENT FOR WINDOWS COMMON-AXWCAW Release: 16.5 Fix: RO64580 Hyper: Yes Distribution Code: AVAILABLE Problem Description Title: WIN-FILE SYSTEM CORRUPTED BY RESTORING RAW BACKUP Description: (1) File system isn't recognized by OS after restoring the raw backup data of disks or volumes, and the message dialog pops up to ask if user formats the disk when trying to look into it in the Windows explorer. This problem occurs for the raw backup data which are backed up after applying r16.5 Update1 (RO56479). ************************************************** Note: Please take new raw backup for the disks or volumes after applying this fix to resolve the problem. ************************************************** For additional information please refer to article: https://support.ca.com/irj/portal/solncdndtls?aparNo=RO64580&os=WINDOWS &fc=3& actionID=3 (2) The following messages are sometimes recorded and the VM Raw backup fails: - In the client agent job log, (for san transport mode) VMDKRead() : Failed to read from Disk One of the parameters supplied is invalid UnivSendNoBufferingDataVMDK: Error in reading file \.VMDK (for nbd transport mode) VMDKRead() : Failed to read from Disk Unknown Error UnivSendNoBufferingDataVMDK: Error in reading file \.VMDK - In the VMDKIO log, (for san transport mode) Incomplete read from, Wanted Got 0, Error 2 (998) (for nbd transport mode) [NFC ERROR] NfcFssrvr_Close: received unexpected message 378210353 from server - In the activity log after 30 minutes from the above messages, E3392 Backup server TCP reconnection timeout.(Agent=... Network Error=10054) (3) E3392 Backup server TCP reconnection timeout for HyperV VM backup, where the VM is created on a differential disk. - Please set the following registry to resolve this problem (3): HKEY_LOCAL_MACHINE \SOFTWARE\ComputerAssociates \CA ARCserve Backup\ClientAgent\Parameters Value Name : (DWORD) : BackupVHDUsingVHDRead Value : 0 (default is 1) PREREQS: RO62168 MPREREQS: None COREQS: None MCOREQS: None SUPERSEDED: T245866 T245861, T51H077 HYPER: YES DISTRIBUTION CODE: A (A=Available, I=Internal) PROBLEM RESOLUTION: Follow the instructions below: The following PREREQS must be applied before applying this fix: RO62168 This fix Supersedes the following : T245866 T245861 T51H077 This fix requires CA ARCserve Backup Release 16.5 to be installed. 1. Unzip the fix file as follows: CAZIPXP -U RO64580.CAZ 2. Launch RO64580.exe. PRODUCT(S) AFFECTED: BAB Client Agent for Windows Release 16.5 DOWNLOAD INFORMATION: --------------------- http://downloads.arcserve.com/patches/AXWBAS/nt/GA/RO64580/RO64580.CAZ UPDATED ROUTINES: --------------- ntagent.dll.2003.2008.2008R2 1493288 WED OCT 30 21:54:01 2013 ntagent.dll.x64.2003.2008.2008R2 1875240 WED OCT 30 21:50:03 2013 ntagent.dll.x64.xp.2000 1874728 WED OCT 30 21:49:35 2013 ntagent.dll.xp.2000 1493288 WED OCT 30 21:52:28 2013 RO64580.exe 30150036 TUE NOV 05 20:30:39 2013 Jump to Top Have more questions? Submit a request Author: @@@@santosh kumar reddy buchu Comments
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