RO64580 :16.5 SP1: WIN-FILE SYSTEM CORRUPTED BY RESTORING RAW BACKUP

Last Update: 2016-04-27 12:26:03 UTC

Solutions Details

Operating System:    WINDOWS	Solution No:    8
Confirmed Date:    11/11/2013	Updated Date:    12/16/2013
Component:   ARCSERVE CLIENT FOR WINDOWS COMMON-AXWCAW	Release:     16.5
Fix:    RO64580	Hyper:    Yes
Distribution Code:    AVAILABLE

 

Problem Description

Title: WIN-FILE SYSTEM CORRUPTED BY RESTORING RAW BACKUP

Description:

                      (1)  File  system  isn't  recognized  by  OS  after
                      restoring the raw backup data of disks or  volumes,
                      and  the  message  dialog  pops  up  to ask if user
                      formats the disk when trying to look into it in the
                      Windows explorer.
 
                      This problem occurs for  the raw backup data  which
                      are  backed   up  after   applying  r16.5   Update1
                      (RO56479).
 
                      **************************************************
                      Note:
 
                      Please take new raw backup for the disks or volumes
                      after applying this fix to resolve the problem.
                      **************************************************
 
 For additional information please refer to article:
 https://support.ca.com/irj/portal/solncdndtls?aparNo=RO64580&os=WINDOWS
 &fc=3& actionID=3
 
 
                      (2) The following  messages are sometimes  recorded
                      and the VM Raw backup fails:
 
                      - In the client  agent job log, (for  san transport
                      mode)
 
                      VMDKRead() : Failed  to read from  Disk One of  the
                      parameters        supplied        is        invalid
                      UnivSendNoBufferingDataVMDK: Error in reading  file
                      \.VMDK
 
                      (for nbd transport mode)
 
                      VMDKRead() : Failed to read from Disk Unknown Error
                      UnivSendNoBufferingDataVMDK: Error in reading  file
                      \.VMDK
 
 
                      - In the VMDKIO log,
 
                      (for san transport mode)
 
                      Incomplete read from, Wanted  Got 0,  Error
                      2 (998)
 
                      (for nbd transport mode)
 
                      [NFC  ERROR]  NfcFssrvr_Close:  received unexpected
                      message 378210353 from server
 
 
                      - In  the activity  log after  30 minutes  from the
                      above messages,
 
                      E3392     Backup     server     TCP    reconnection
                      timeout.(Agent=... Network Error=10054)
 
 
                      (3) E3392  Backup server  TCP reconnection  timeout
                      for HyperV VM backup, where the VM is created on  a
                      differential disk.
 
                      - Please set the following registry to resolve this
                      problem (3):
 
                      HKEY_LOCAL_MACHINE \SOFTWARE\ComputerAssociates \CA
                      ARCserve Backup\ClientAgent\Parameters
 
                      Value Name : (DWORD) : BackupVHDUsingVHDRead
 
                      Value : 0 (default is 1)
 
 
                      PREREQS: RO62168
 
                      MPREREQS: None
 
                      COREQS: None
 
                      MCOREQS: None
 
                      SUPERSEDED: T245866
                      T245861, T51H077
 
 HYPER: YES
 
 DISTRIBUTION CODE: A (A=Available, I=Internal)
 
 PROBLEM RESOLUTION:  Follow the instructions below:
 The following PREREQS must be applied before applying this fix:
 RO62168
 
 This fix Supersedes the  following :
 T245866 T245861 T51H077
 
 This fix requires CA ARCserve Backup Release 16.5 to be installed.
 
 1. Unzip the fix file as follows:
 
 CAZIPXP -U RO64580.CAZ
 
 2. Launch RO64580.exe.
 
 
 PRODUCT(S) AFFECTED: BAB Client Agent for Windows           Release 16.5
 
 DOWNLOAD INFORMATION:
 ---------------------
 http://downloads.arcserve.com/patches/AXWBAS/nt/GA/RO64580/RO64580.CAZ
 
 UPDATED ROUTINES:
 ---------------
 ntagent.dll.2003.2008.2008R2    1493288 WED OCT 30 21:54:01 2013
 ntagent.dll.x64.2003.2008.2008R2    1875240 WED OCT 30 21:50:03 2013
 ntagent.dll.x64.xp.2000    1874728 WED OCT 30 21:49:35 2013
 ntagent.dll.xp.2000    1493288 WED OCT 30 21:52:28 2013
 RO64580.exe    30150036 TUE NOV 05 20:30:39 2013
  

 

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