Environment : Arcserve Central Applications 16.5.843
Windows 2012 / 2012 R2
When you install Arcserve Central Applications installation fails with the following error shown in the below screen shot.
Error Message: To install Arcserve Central Applications Default Database, you must have Microsoft .NET Framework 3.5 SP1 installed first
We are required to enable .NET Framework 3.5 features on the server where we encounter this Arcserve Central Applications installation error.
Open the Windows Server manager console on the affected server and then please follow the screens.
Step 1: Dashboard => "Server Selection" from pool
Step 2: Click "Add Roles & Features"
Step 3: Select .NET Framework 3.5 features from the list
Step 4: Confirm the installation of the selected feature.
Now when you try to install the Arcserve Central Applications you should see the following window and proceed by clicking the "Install" button. That should be a successful installation.