KB labels


Ticket Product Version

Ticket Category

Ticket Assignee


Hot Fixes
Your Arcserve Support User Profile
First Name:
Last Name:
email:
Phone:
Company:*
Customer Type:
Language:

Country:
Region:

Time zone:
Follow

arcserve-KB : Backup to Staging File System Device ( FSD) Fail with E3712/E3719 Unable to close session. (EC=COMMAND ABORTED) -E3719 servername Unable to write to media. (MEDIA=<date> [S/N: ],EC=COMMAND ABORTED)

Last Update: 2016-11-23 17:12:41 UTC

Error Message:

E3712  Unable to close session. (EC=COMMAND ABORTED)
E3719  Unable to write to media. (MEDIA= [S/N: ],EC=COMMAND ABORTED)

Description:

Staging backup job to File System Device ( FSD) fails with the error mentioned above.

Solution:

Enabled tape engine log in debug and ran backup again.

As per activity log :

************************************************************

E3712      Unable to close session. (EC=COMMAND ABORTED)
E3719       Unable to write to media. (MEDIA=10/23/13 8:45 PM [S/N: ],EC=COMMAND ABORTED)
From the Tape Log :
************************************************************
[02/27 07:21:36 3eb0  2 WD   485   486   4] FsdGetDeviceFreeSpace::Failed to query the free space of FSD device. [Path=G:\DailyBackups\Wednesday\, MS=21]
[02/27 07:21:36 3eb0  2 WD   485   486   4] RM_SCSIO::SCSI_WRITE::Failed to get the free space of FSD device [G:\DailyBackups\Wednesday\]. [MS=21]
*************************************************************

Since the tape logs shows that there is not enough space available on disk to complete the backup job

1] Verify space on the drive where the FSD is configured and as it was less.

2] Suggest to free up some space on the disk and reduce the number of weeks to purge data.

More Information: 

The backup to a Staging FSD failing with E6084/E3712/E3719

https://arcserve.zendesk.com/hc/en-us/articles/202155469

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

Comments