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arcserve-KB : AW0002 error reading data from file >PATH TO .VHD FILE \C_2013-05-22T114221.vhd< RC=183

Last Update: 2016-11-23 15:58:22 UTC

Error Message:

AW0002 error reading data from file >PATH TO .VHD FILE \C_2013-05-22L114221.vhd< RC=183

Description:

While doing a backup of a Virtual Machine hosted by Hyper-V Server 2012 a warning AW0002 error reading data from file >PATH TO .VHD FILE \C_2013-05-22L114221.vhd< RC=183 occur and later in that backup

E3392 TCP reconnection timeout will show up

This warning and the reconnection error happen partly and not in every backup!

Solution:

Please rename Virtual Disk Development Kit (VDDK) from Hyper-V Host when it function as ASBU Backup Server or Proxy at the same time

Goto path C:\Program Files\CA\ARCserve Backup Client Agent for Windows\VDDK and rename the folder

Open the registry and check into value 'VDDKDirectory' under

HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\CA ARCServe Backup\ClientAgent\Parameters

Remove the path from that value

Restart all Arcserve Services


!!! Be aware that VDDK version delivered by Arcserve Virtual Machine Agent cannot be uninstalled !!!

 

More Information:

- VDDK is only needed if VMWare related virtual machines will be backed up by this Backup Server.

- Hyper-V Host 2012 located on Arcserve Backup Server or Arcserve Backup Proxy.

- Make sure the system has all current system updates for Windows 2012 applied.

- related issue 21439717

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