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arcserve-KB : Installation of R15 SP1 fail with the Error: The path is invalid, please check the following

Last Update: 2015-12-15 22:02:39 UTC

Error Message:

         'The path:
          is invalid, please check the following
          - Use the local disk directory excluding, the floppy disk,cdrom, an
            d mapped drive.
          - Path should not contain any special characters.Please enter again'

Description:

While upgrading from ARCserve R15 to SP1 you may see a message saying 'Path is invalid' during the selection of the components. When you highlight Client Agent for Windows it will show as Load Dll E:\Temp\IntelNT\NTAgent\NTagGUI.dll failed

On reviewing the Prodwiz.log

 2011-06-15 10:02:18    Cannot create a file when that file already exists.

2011-06-15 10:02:18    Product NTAgent. Call function CheckInstallInfo.

2011-06-15 10:02:18    Load library E:\Temp\IntelNT\NTAgent\NTagGUI.dll.

2011-06-15 10:02:18    Proc Dir=E:\Temp\install, Load Dll E:\Temp\IntelNT\NTAgent\NTagGUI.dll failed, errorcode =126

Solution:

As per an error message we see that ' NTagGUI.dll file is missing from the installation folder due to which the error is seen.

Download Installation files from the Support website and run the installation again.

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