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arcserve-KB : Unable to retrieve the backup configuration from the arcserve D2D server.Unable to log in to the arcserve D2D server http://x.x.x.x:8014Verify the URL and user credentials.

Last Update: 2016-04-12 11:47:28 UTC

Error Message:   Unable to retrieve the backup configuration from the CA ARCserve D2D server.

Unable to log in to the CA ARCserve D2D server http://x.x.x.x:8014
Verify the URL and user credentials.


Description:    Whenever we are creating a RHA-D2D  integration scenario, we encounter error while trying to authenticate to D2D server though the credentials are correct.



If the Master D2D server is found over the Internet and is behind a firewall

Enable port forwarding on Master site for port 8014 that forwards to the Master D2D server.


Create a File server DR/D2D scenario using the following Powershell as mentioned in the KB article:  

You will need run the  NATUtil utility on the Master host and apply both Control Service (port 24000) and the Replica Engine (port 25000) ports for the public IP on the Replica site. You can find more information about the NAT Utility in the CA ARCserve RHA User guide.

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